Jamez Grigsby
Lowell,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Platform and Infrastructure Engineer II
Walmart
04.2021 - Current
- Researched new technologies and products to determine their potential application within the organization's environment
- Deployed and managed third-party applications on virtual servers
- Ensured compliance with industry standards for security best practices in the design and implementation of virtualization technologies
- Provided hands-on training to team members regarding VMware administration processes
- Tested new features released by VMware vendors before rolling them out into production environments
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users
- Kept systems operating efficiently by performing necessary upgrades and repairs
- Conducted basic troubleshooting to isolate and diagnose common system problems
- Implement policies, procedures and best practices to safeguard and protect data, reports and access
- Conducted research on emerging mobile technologies, platforms, and applications
- Assisted with system integration testing for new mobile devices and applications
- Provided support for existing mobility systems including troubleshooting issues
- Ensured compliance with corporate policies related to mobile technology deployments
- Performed regular maintenance of existing mobility systems such as software updates and patches
- Evaluated new hardware components for compatibility with existing mobility infrastructure
- Conducted training sessions to educate users on the proper use of mobile devices in the workplace.
Associate Systems Engineer
Walmart
01.2020 - 04.2021
- Learn and implement new processes in the mobility space for new devices and make sure that there are no vulnerabilities with new OS and security patches
- Deploy both internal and external applications to the Walmart environment using VMWare workspace one and a private Google Android Enterprise account for better security
- Create trends on the current issues that are being seen on devices and research/collaborate on ways to improve/fix the issues
- Provide updates on a large scale for new changes rolling out to the environment as well as explain the reasoning as to why
- Liaison between the other mobility support teams so see where they are having issues and report that team so we can collaborate and see what can be automated or see if there is a better process we can do.
Technician V
Walmart
09.2017 - 01.2020
- Maintained user accounts in Active Directory and Exchange Server environments
- Provided technical support to users via telephone or remote access
- Set up user profiles on local machines according to established standards
- Participated in team meetings to discuss project status updates
- Tracked service requests through a ticketing system such as Remedy or Service Now
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
- Responded to or escalated tickets based on severity and internal policies governing responses.
Education
High School Diploma -
Webb City High School
Webb City, MOSkills
- Technology Integration
- Maintenance And Repair
- Problem Diagnosis
- Product Development
- Technical Review
- Mobile Devices
- Technical Analysis
- System Administration
- Virtualization Technologies
- Technical Support and Assistance
Certification
- Microsoft software support I-III
- VMWare Airwatch support specialist I-IIII
Accomplishments
- Multiple certificates from VMWare and Microsoft regarding their environments and products
- Top team performer June 2019
Activities
- Gaming
- Car enthusiast
- Cooking
References
References available upon request.
Timeline
Platform and Infrastructure Engineer II
Walmart
04.2021 - Current
Associate Systems Engineer
Walmart
01.2020 - 04.2021
Technician V
Walmart
09.2017 - 01.2020
High School Diploma -
Webb City High School