Jami Cantrell
Birmingham ,AL
Summary
Hardworking playmaker with customer service, multitasking and time management abilities. Devoted to giving every player and playmaker a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Team Lead
Topgolf Birmingham
Birmingham , AL
06.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance reviews for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Motivated staff through positive reinforcement techniques.
- Created schedules for the position of Bayhost, Barbacks, and Bartenders efficiently and in a timely manner.
- Mixed batches efficiently in order to maintain our COG goals and ensuring we were not wasting product.
Shift Lead/ Event Ambassador/ Bartender/Team Builder
Topgolf Birmingham
Birmingham , AL
02.2019 - Current
- Trained new employees to perform duties.
- Completed opening and closing duties within the venue.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Trained in Team Building.
General Manager
Gardendale Flea Mall
Gardendale , AL
01.2017 - 05.2018
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Associate of Applied Science - Liberal Arts And General Studies
Wallace State Community College - Hanceville
Hanceville, AL05.2015
Skills
- Communication skills
- Decision-making
- Supervision & leadership
- Team management
- Microsoft Office
- Customer service
- Good work ethic
Timeline
Team Lead
Topgolf Birmingham
06.2023 - Current
Shift Lead/ Event Ambassador/ Bartender/Team Builder
Topgolf Birmingham
02.2019 - Current
General Manager
Gardendale Flea Mall
01.2017 - 05.2018
Associate of Applied Science - Liberal Arts And General Studies
Wallace State Community College - Hanceville