Jami Cradle

• Point of contact for all service team members from over 300 service locations, covering various states within the East and Central regions of the US. Supporting the following states: NJ, NY, NH, MA, PA, OH, RI, CT, DE, MD, VA, NC, SC, CO, IL, MI
• Has experience with planning & conducting new team member orientation for area and divisional level management to ensure productive acclimation to the company and fostering a positive attitude toward company goals
• Assist Senior Leadership with training & creating and implementing succession/performance plans for development, for team members on all levels
• Coaches and counsels members of leadership on al levels, on employee relation issues
• Supports investigating wage claims and collaborates with legal on complaints and summons related to team members and/or customers
• Has experience working with ATS, HRIS, Kronos, and ADP along with Navex (EthicsPoint) platform.
• Prepare and present procedural guidance and directives to operations’ and management staff with recommendations involving associate relation issues, associate disciplinary matters, terminations, anti-discrimination issues, equal employment opportunities, compensation, time and attendance administration and team member benefits.
• Supports the business with analyzing turnover/retention initiatives in areas of opportunity.
• Conducts exit interviews to monitor resignation reasons and management practices
• Partners with Loss Prevention on investigations to provide Senior Leadership with guidance on disciplinary action and the disposition of team members
• Partners with the company’s Leave Of Absence team, to assist with handling LOA cases for team members on all levels.

• Communicated duties, compensation, benefits, and working conditions to candidates during the recruitment process.
• Managed full-cycle recruitment, including defining hiring needs, posting openings, and coordinating candidate selection.
• Recruited for 10 Sears locations across NJ, NY, and PA markets while balancing store-level staffing needs.
• Organized and attended job fairs and recruitment events across multiple locations to support vacancy fill efforts.
• Used IBM Kenexa to manage applicant tracking and support recruiting workflow efficiency.

• Interpreted federal and state employment laws to support company compliance and policy application.
• Addressed employee and management inquiries regarding new hire activity and ongoing workplace issues, using employee relations judgment and change management support.
• Facilitated new hire orientation classes and supported onboarding through ATS and HRIS processes.
• Provided leadership coaching on disciplinary action and corrective action management for team members.
• Ran biweekly payroll through Kronos and ADP for the Sears FLS store and attached Auto Center, serving approximately 200 associates.
• Maintained staffing levels and supported Affirmative Action goals across store operations.
• Managed cash office functions, including fund handling and daily deposit preparation for Dunbar pickup.

Attended 2 yrs

Graduated

• Graduated Valedictorian
• Received The Presidential Academic Fitness Award