Hi, I’m
Jami Forgy
Boise,ID
Summary
Experienced professional in the Customer Service field, leveraging previous experience and management skills to deliver exceptional service that exceeds customer expectations. Adept at understanding and addressing customer needs, ensuring satisfaction and loyalty. Committed to providing the highest level of service, confident in ability to contribute to a company's success by delivering the service that customers seek and deserve.
Overview
16
years of professional experience
30
Years of customer service excellence
Work History
All American Publishing
Sales Associate
07.2024 - Current
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Jack in The Box
Shift Leader
01.2022 - 01.2023
Job overview
- Customer Service
- Cashier
- Server
- Stocking
- Returns
- Shipping and Receiving
- Sales
Easter Seals Good Will
Retail Sales Associate
01.2021 - 01.2022
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Denny's
Server
01.2020 - 01.2021
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Idaho Youth Ranch
Retail Sales Associate
01.2019 - 01.2021
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Albertsons
Customer Service Cashier
01.2018 - 01.2019
Job overview
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
Hearthstone
Owner Service Manager
05.2009 - 10.2015
Job overview
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Education
Salmon River HighRiggins, ID
High School Diploma
01.1995
University Overview
Obtained High School Diploma
Skills
- Personnel management
- Management duties
- Type 80 wpm
- 10 key
- Provide excellent customer service
- Hospitality skills
- Food presentation
- Computer/POS skills
- Property management
- Fractional home sales and renting
- Accounts payable and receivable
- Payroll
- Marketing
- Sales
Timeline
Sales Associate
All American Publishing
07.2024 - Current
Shift Leader
Jack in The Box
01.2022 - 01.2023
Retail Sales Associate
Easter Seals Good Will
01.2021 - 01.2022
Server
Denny's
01.2020 - 01.2021
Retail Sales Associate
Idaho Youth Ranch
01.2019 - 01.2021
Customer Service Cashier
Albertsons
01.2018 - 01.2019
Owner Service Manager
Hearthstone
05.2009 - 10.2015
Salmon River High
High School Diploma
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