Jami Newman
Boca Raton,FL
Summary
A hardworking employee with a strong track record of meeting and exceeding customer expectations, l am a sales and service expert who consistently achieves performance targets while upholding high-quality standards. My expertise extends to an expert-level understanding of industry service protocols and best practices. Additionally, I am an assertive professional adept at uncovering and addressing customer concerns, handling high-volume inquiries with a proven record of excellent resolutions. I prioritize maintaining detailed and accurate documentation, ensuring a consistent achievement of established performance goals.
As a friendly Customer Service Representative, I am always ready to resolve any problem. My skills include troubleshooting technical issues and providing education on logistics and policies, fostering customer satisfaction without unnecessary escalation of support calls.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Florida Breast Cancer Foundation
11.2021 - Current
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and pickup tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Built trusting relationship with customers to better understand needs.
- Managed customer calls efficiently in fast-paced call center environment.
- Addressed and resolved customer concerns and complaints.
- Created and entered enrollment applications for new consumers in company database.
- Navigated multiple computer systems and utilized search tools to find information.
- Analyzed call volume and average call time to monitor performance and productivity.
Lead Lash Consultant
Amazing Lash Studio
12.2020 - 11.2021
- Encouraged guests in question to create lasting beauty and confidence with amazing, on-trend lashes.
- Consulted with clients on lash needs and prepared customized product and service plans.
- Created friendly environment for guests and offered immediate assistance with appointments and product questions.
- Promoted studio membership to sustain long-term revenue numbers with consistent client-base.
- Managed reception desk, answering calls, greeting guests and handling mail.
- Kept lobby, restrooms and customer spaces clean and stocked for guests.
- Helped with business administrative recordkeeping and billing for lash clients.
- Contributed to special events to promote studio and bring in new clients.
- Learned products and services packages in-detail to offer customers current, accurate information.
- Conducted intakes and prepared records for treatments.
- Booked client appointments from calls, walk-ins and social media.
- Displayed and positioned items for maximum visibility.
Coordinating Supervisor
Marshalls Department Store
07.2018 - 11.2020
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Maximized employee performance with effective training and close mentoring.
- Maximized employee performance with hands-on training and close mentoring.
- Met customer demands by tracking market changes and revising strategies accordingly.
- Monitored employee performance using real-time data and reports.
- Oversaw employee recruitment, training and onboarding processes.
- Simplified project management processes using task management tools.
- Simplified decision-making with detailed reports for executive team.
Education
High School Diploma -
West Boca Raton High School
Boca Raton, FL05.2019
Skills
Positive and Professional
Customer Relations
- Coordination
- Computer Proficiency
- Microsoft Excel
- Data Entry
- Scheduling
- Team Development
- Complaint Resolution
Timeline
Customer Service Representative
Florida Breast Cancer Foundation
11.2021 - Current
Lead Lash Consultant
Amazing Lash Studio
12.2020 - 11.2021
Coordinating Supervisor
Marshalls Department Store
07.2018 - 11.2020
High School Diploma -
West Boca Raton High School
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