Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacob Veit

Jacob Veit

Boca Raton,FL

Summary

Resilient and purpose-driven advocate with extensive experience in leadership, crisis resolution, and client-centered service across healthcare and education sectors. Skilled in trauma-informed communication, team development, and navigating complex systems with empathy and precision. Currently serving as a Customer Care Advocate, supporting vulnerable populations in accessing life-saving medications. Passionate about justice, equity, and building restorative support systems—now pursuing graduate studies in criminology and social work to deepen impact in advocacy and systemic reform.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Care Advocate

The Rx Advocates
05.2024 - Current
  • Provide trauma-informed support to patients navigating pharmaceutical access and affordability.
  • Resolve escalated concerns with clarity, compassion, and attention to systemic barriers.
  • Navigate SSA.gov, IRS.gov, and multiple insurance portals to obtain documentation for medication assistance programs.
  • Assist patients in compiling and submitting eligibility materials to pharmaceutical manufacturers, ensuring accuracy, compliance, and timely delivery.
  • Utilize Convoso, Box, and PapGenie to manage patient communication, secure file transfers, and prescription workflows.
  • Advocate for patients facing financial hardship, disability, or insurance gaps, ensuring equitable access to life-saving medications.

Supervisor

Chartwells Higher Education
03.2016 - 05.2024
  • Managed operations for licensed brands (Starbucks, Chick-Fil-A, FAU Stadium), ensuring compliance with health and brand standards.
  • Trained and mentored new associates using Compass and brand-specific materials.
  • Coordinated catering and event logistics with attention to community needs and accessibility.
  • Managed inventory, trained staff, and supported event planning and concession services.

Assistant General Manager

HMS Host
09.2021 - 09.2022
  • Directed a team of 15+ associates and managers to meet operational and wellness goals.
  • Led hiring, performance evaluations, and compliance with alcohol and safety regulations.
  • Promoted a culture of accountability, equity, and health-conscious service.

Education

Bachelor of Arts - Criminal Justice

Florida Atlantic University
Boca Raton, FL
12.2025

Skills

  • Trauma-Informed Communication & Conflict Resolution
  • Case Management & Patient Advocacy
  • Crisis Response & De-escalation Techniques
  • Budget Preparation & Operational Oversight
  • Microsoft Office Suite (Word, Excel, Teams)
  • Micros Symphony & Oracle Systems
  • Convoso, Box, PapGenie

Certification

  • CPR Certified
  • ServSafe Manager

Timeline

Customer Care Advocate

The Rx Advocates
05.2024 - Current

Assistant General Manager

HMS Host
09.2021 - 09.2022

Supervisor

Chartwells Higher Education
03.2016 - 05.2024

Bachelor of Arts - Criminal Justice

Florida Atlantic University

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