Jami Reynolds

Sr Operations Analyst - 03/2022 to 12/2025

• Created detailed reports on operations performance, customer satisfaction, and financials.
• Proficient in Microsoft Office applications
• Analyzed data to identify areas for process improvement and cost reduction.
• Self-motivated, with a strong sense of personal responsibility.
• Provided strategic guidance on organizational goals and objectives.
• Assisted in implementing new operational systems by monitoring data feedback.
• Monitored key performance indicators (KPIs) and identified areas requiring improvement in operational performance

Retail Manager - 04/2016 to 03/2022

• Lead my team by resolving customer issues and assisting with transactions.
• Encouraging my team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying skill gaps, then building and implementing development plans to help my team meet and exceed sales metrics and quota assignments.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security and managing the cleanliness of the store.
• Completing store opening and closing activities

Administrative Assistant - 09/2013 to 04/2016

• President's Eagle Award Winner 2014 - Voted Top Employee in South East Area
• Lead my team by resolving customer issues and assisting with transactions.
• Encouraging my team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help my team meet and exceed sales metrics and quota assignments.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security and managing the cleanliness of the store
• Completing store opening and closing activities.

Retail Manager - 10/2004 to 9/2013

Indirect Account Manager - 06/2001 to 10/2004

Retail Sales Associate - 06/1996 to 06/2001