Summary
Overview
Work History
Education
Skills
Timeline
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IRELYNNE WHITTEMORE

Hesperia,CA

Summary

Results-oriented individual seeking to advance career while providing unparalleled customer service backed by 5+ years of professional experience. Resourceful and versatile skillset along with troubleshooting capabilities maintains proficiency at building positive relationships with others in order to motivate and optimize business potential all while adhering to established company policy. Experienced in front-to-back end business management such as customer service operations, personnel management, and company policy adherence.

Overview

6
6
years of professional experience

Work History

Dispensary Sales Associate

STIIIZY
06.2023 - 06.2024
  • Utilized strong interpersonal skills to build rapport with customers, establish credibility, and trust by remembering needs, likes, and dislikes
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
  • Maintained a clean, organized, and visually appealing work area on sales floor including product zones, counters, fridges and all displays
  • Achieved weekly sales targets consistently with upselling, high level of product knowledge and recommending complementary products
  • Participated in ongoing education efforts regarding laws, regulations, and products to provide the most accurate information possible while educating in an easy and digestible dialogue
  • Received positive feedback from customers through apt communication skills, product knowledge, and attention to detail
  • Ensured legitimacy of all cash handled before processed as well as providing articulate instructions for ATM and debit card transactions
  • Maintained up-to-date knowledge of store sales, payment policies and security standards

Shift Lead Budtender

Shatter LLC
11.2022 - 04.2023
  • Providing in-depth customer education, identifying methods of medication that best fit individual needs, and process 60-100 transactions per day
  • Balanced, organized and managed high volumes of cash at all registers with 100% accuracy
  • Approached any problem with positive attitude and analytical strategies to quickly resolve any issues at hand
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and creating personalized consumer experience
  • Checked guests' photo identification for validity and age requirements
  • Restocked supplies, arranged displays, implemented FIFO on all stations
  • Maintained strict inventory controls for regulatory compliance across dispensary operations including waste management

Dispatcher & Driver

SoCal Green Meds
12.2020 - 10.2022
  • Follow delivery route in coordination with HQ while also acting as point of contact to patients
  • Performs customer service tasks, providing patients with product descriptions, outlined restrictions and educated on policies
  • Certified driving liaison for company - completes direct-to-client services to maximize business potential
  • Adheres to company SOPs while managing information protected under HIPAA
  • Monitors Cash Inflow, while completing all transactions with high accuracy
  • Entering and inputting customer data accurately and efficiently while taking orders

Waitress

Brooklyn Italian Pizza
02.2018 - 03.2021
  • Was main point of contact for customer orders involving monetary transactions
  • Maintained restaurant front and back house taking orders, running items, expediting, communications between all cooks and upper management and bussing all surfaces
  • Memorized restaurant’s menu as resource for customer interactions
  • Maintained proficiency in upselling products when appropriate
  • Trained employees to fulfill daily tasks assigned by business owners
  • Implemented takeout/delivery services during start of COVID-19 pandemic

Education

High School Diploma -

Mojave High School
Hesperia, CA
02.2016

Skills

  • Quick Learner
  • Adaptable
  • Take Initiative
  • Strong Memory and Comprehension
  • Extremely Detailed
  • Team Player
  • Willingness to Learn
  • Sales Expertise
  • Strategic

Timeline

Dispensary Sales Associate

STIIIZY
06.2023 - 06.2024

Shift Lead Budtender

Shatter LLC
11.2022 - 04.2023

Dispatcher & Driver

SoCal Green Meds
12.2020 - 10.2022

Waitress

Brooklyn Italian Pizza
02.2018 - 03.2021

High School Diploma -

Mojave High School

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IRELYNNE WHITTEMORE