Jami Throop
VANCOUVER,WA
Summary
Results-driven operations manager with expertise in customer service and retail. Led staff scheduling, training, and inventory management while fostering vendor relationships. Managed customer concerns and cash handling procedures, ensuring operational efficiency through effective use of POS systems and order management.
Overview
11
11
years of professional experience
Work History
Owner/barista
Revive Espesso & Tea
Vancouver, Washington
09.2015 - 12.2025
- Directed Revive Espresso & Tea daily operations and service standards.
- Supervised staff scheduling and training to ensure optimal shift coverage.
- Resolved customer concerns and service issues to enhance customer satisfaction.
- Monitored inventory and supplies, managing procurement to meet shop needs.
- Oversaw cash handling, register balancing, and closing procedures.
Substitute Paraeducator
Vancouver School District
Vancouver, Washington
02.2015 - 06.2015
- Provided individualized support to special education students, closely monitoring progress to enhance learning outcomes.
- Assisted special education students with individualized learning activities and behavior support.
- Supervised students during lessons, transitions, lunch, and recess to ensure safety and engagement.
- Monitored student safety and maintained orderly learning environments.
- Redirected student behavior with calm communication techniques, aligning with district expectations to foster a positive learning environment.
- Supported teachers with classroom routines across Vancouver School District schools.
Education
Columbia River High School
Vancouver, WashingtonSkills
- Espresso preparation
- Customer service
- POS systems
- Cash reconciliation
- Inventory management
- Order management
- Vendor relations
- Food safety
- Retail operations
- Staff scheduling
- Team leadership
- Financial oversight
- Sales strategies
- Problem solving
- Attention to detail
- Communication
- Conflict resolution
References
References available upon request.
Timeline
Owner/barista
Revive Espesso & Tea
09.2015 - 12.2025
Substitute Paraeducator
Vancouver School District
02.2015 - 06.2015
Columbia River High School