Jami Willingham
Clovis,CA
Summary
I have worked at CRMC ED for the past 10 years, but before that, I did some volunteer work for 21/2 years before getting hired to gain some experience. I am a fast learner, I can adapt to any situation, I am very punctual and even work on my days off. also Very organized and just love helping people and talking to people. I recently got my associate in science. so I am pursuing a career in medical.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer
Community Regional Medical Center Emergency Department
2012.09 - 2015.06
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
Patient Liaison
Community Regional Medical Center Emergency Department
2015.02 - Current
- Screening patients and visitors as they walk in the ED so they can go to their appropriate area.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Transport and discharge patient to where they need to go, ex assigned beds, discharged to their vehicles, CT, X-ray, Ultrasound, and assigned rooms to floors.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Unit clerk experience, charting, faxing, and copying paperwork
Education
Associate of Science - Nursing
Fresno City College
Fresno, CA06.2024
Skills
- Data entry proficiency
- Appointment Scheduling
- BLS Certified
- Assertiveness
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Team Leadership
- Patient check-in
- Patient Education
- Relationship Building
- Medical Terminology
- Phone and Email Etiquette
- Information Collection
- Punctual and Hardworking
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Decision-Making
- Communicating to Patients and Families
Certification
- Basic Life Support Certification (BLS)
Timeline
Patient Liaison
Community Regional Medical Center Emergency Department
2015.02 - Current
Volunteer
Community Regional Medical Center Emergency Department
2012.09 - 2015.06
Associate of Science - Nursing
Fresno City College
- Basic Life Support Certification (BLS)
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