Jamia Bobo
Ft. Washington,United States
Summary
Skilled Desktop Systems Administrator with a proven track record at Itero Group, enhancing system efficiency and user satisfaction. Proficient in network administration and troubleshooting, I significantly improved technical support response times. Collaborative and analytical, my approach to cybersecurity and end-user support has consistently driven positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Systems Administrator
Itero Group
11.2024 - Current
- Managed over 600 user profiles, security access, and shared file structures over 4 months.
- Supported users with in-person and remote technical assistance
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies
- Set up user accounts, profiles, and passwords in accordance with company policies
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines
- Collaborated with development teams to discuss, analyze or resolve usability issues
- Provided technical support to users with computer problems or inquiries
- Resolved incidents related to hardware malfunctions or software incompatibilities
- Identified system data, hardware or software components to meet user needs
Information Systems Technician
Navy Cyber Defense Operations Command
03.2023 - 08.2024
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Performed regular maintenance checks on all computers and networks
- Coordinated with vendors and company personnel to facilitate purchases
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Diagnosed, troubleshot and resolved hardware and system problems
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers
- Trained new employees on support processes, procedures and knowledge base
- Set up new workstations by installing necessary hardware components and configuring operating systems and applications
- Created detailed reports regarding system status and activities
- Implemented security measures to protect data from unauthorized access or modification
- Managed user accounts, permissions, and access rights in accordance with company policy
- Provided technical support to users by troubleshooting hardware, software and network related issues
- Troubleshot server issues including memory utilization, disk space usage, backup processes
- Installed, configured and maintained computer hardware and software systems
- Coordinated with vendors for the purchase of IT equipment
Education
Some college (no degree) - Cybersecurity and Information Assurance
Western Governors University
Suffolk, VA01.2025
Some college (no degree) - Mass Communications
Virginia State University
Petersburg, VA05.2020
High school diploma or equivalent - Science and Technology
Oxon Hill High School
Oxon Hill, MD05.2018
Skills
- Network Administration
- Software Installation
- Troubleshooting Skills
- End-user Support
- Active Directory
- Equipment Setup
- Technical Troubleshooting
- Information Security
- Software Updates
- Server and system administration
- Program installations
Certification
CompTIA - Security+, 05/01/23
Job Related Training
- Tier 5/CE Secret Clearance, 04/01/22
- CompTIA Security+, 05/19/23
- Information Systems Technician Block 0, 07/15/22
- System Administration Block 0, 01/12/23
- System Administration Block 1, 02/21/23
- Intermediate Leadership Development Course, 05/03/24
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Desktop Systems Administrator
Itero Group
11.2024 - Current
Information Systems Technician
Navy Cyber Defense Operations Command
03.2023 - 08.2024
Some college (no degree) - Mass Communications
Virginia State University
High school diploma or equivalent - Science and Technology
Oxon Hill High School
Some college (no degree) - Cybersecurity and Information Assurance
Western Governors University
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