Jamia Brand
Columbia,MO
Summary
Motivated student working toward a Bachelor's Degree in Journalism. Possess experience in customer service and communications. Proven success working within fast-paced, collaborative settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wendy's
Hamra Enterprises
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Dining Facility Attendant
Blackstone Consulting Inc
12.2022 - Current
- I am responsible for cleaning the cafeterias on the Fort Leonard Wood base. This includes cleaning the entire cafeteria (restrooms included) and all kitchen equipment.
- I maintain a clean environment for thousands of American soldiers each day and make sure that they have a clean and comfortable experience in the dining halls.
- Contribute to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Monitor food and beverage supplies, assisting with restocking when needed.
- Arrange tables and chairs for special occasions and events.
- Operate dishwashers and other kitchen equipment according to safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- I predominantly do this job on weekends and breaks from college.
Food Service Worker
AAFES Exchange
02.2021 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- I helped my store to maintain sales when COVID-19 devastated our staffing.
Education
Bachelor of Journalism - Journalism
University of Missouri - Columbia
Columbia, MO05.2026
High School Diploma -
Waynesville High School
Waynesville05.2022
Skills
- Problem Resolution
- Organizational Skills
- Computer Literacy
- Time Management
- Computer Skills
- Customer service
- Judgment and Decision-Making
- Active Listening
- Critical Thinking
- Undergraduate Research
- Verbal and Written Communication
- Peer Tutoring
Certification
Food Handler Certification
Food Handler Certification
Demonstrates knowledge on food handling and food safety.
Timeline
Wendy's
Hamra Enterprises
01.2023 - Current
Dining Facility Attendant
Blackstone Consulting Inc
12.2022 - Current
Food Service Worker
AAFES Exchange
02.2021 - 08.2022
Bachelor of Journalism - Journalism
University of Missouri - Columbia
High School Diploma -
Waynesville High School
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