Jamia Foman
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Correctional Officer
City Of Philadelphia
Philadelphia, PA
10.2011 - 12.2021
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Inspected cells and housing areas for contraband, cleanliness and safety.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Expert
Blackberry
Philadelphia, PA
05.2010 - 10.2011
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations.
- Monitored wireless sales space to establish familiarity with various carriers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and tablets for business and residential customers.
Sales Representative
Nordstrom
King Or Prussia, PA
10.2007 - 09.2009
- Welcomed customers and provided assistance in locating and purchasing products.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Liberal Arts And Sciences
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Horace Howard Furness
Philadelphia, PA06.2004
Skills
- Firearms Training
- Facility Inspections
- Safety and Security
- Complex Problem-Solving
- Microsoft Access
- Health and Safety Regulations
- First Aid Certification
- Detail-Oriented
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Policy and Procedure Adherence
- Adaptable and Flexible
Certification
- First Aid Emergency Response Training - Annual 2011-2121
Timeline
Correctional Officer
City Of Philadelphia
10.2011 - 12.2021
Technical Expert
Blackberry
05.2010 - 10.2011
Sales Representative
Nordstrom
10.2007 - 09.2009
No Degree - Liberal Arts And Sciences
Community College of Philadelphia
High School Diploma -
Horace Howard Furness