JAMIA SLOAN
Sherwood,AR
Summary
Dependable driver skilled in route navigation and schedule management. Prioritizes safety and compliance with traffic regulations, maintaining a clean driving record. Exceptional customer service abilities enhance passenger experiences, even in challenging situations.
Overview
1
1
Certification
23
23
years of professional experience
Work History
BUS DRIVER
Dean Transportation
Grand Rapids, MI
09.2016 - 08.2026
- Transported riders to designated locations, adhering to strict schedules and routes.
- Ensured compliance with traffic regulations, contributing to safe vehicle operation and rider security.
- Monitored passenger behavior to maintain safety while driving, ensuring a secure environment for all riders.
- Operated buses under various road conditions, following established safety protocols.
- Resolved difficult customer situations with patience and empathy, enhancing overall passenger experience.
- Conducted regular maintenance checks, including refueling and fluid level inspections.
- Performed pre-shift vehicle inspections, promptly reporting any issues encountered.
- Consistently reported to work on time, demonstrating reliability and commitment.
CDL MOBILE PHLEBOTOMIST
Versiti, Inc.
Grand Rapids, MI
06.2025 - 11.2025
- Executed blood draws for patients aged 16 and older, ensuring comfort and accuracy.
- Performed mobile phlebotomy services promptly while adhering to safety protocols.
- Facilitated clear communication with patients to secure informed consent and ensure proper specimen collection.
- Maintained compliance with HIPAA guidelines to protect patient privacy.
- Implemented infection control best practices within mobile phlebotomy settings.
- Streamlined workspace organization with necessary supplies to enhance specimen collection process.
- Documented specimen collection activities accurately and efficiently.
- Followed established protocols for safe hazardous material handling.
CHILD CAREGIVER
Self Employed
Grand Rapids, MI
05.2014 - 06.2016
- Facilitated engaging activities like reading, arts and crafts, outdoor play, and sports to promote children’s development and creativity.
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities.
- Provided nurturing care to ensure children's safety and well-being. of varying ages in a home setting.
- Provided compassionate and attentive care to children of all ages.
- Assisted in preparing food and serving meals and refreshments to children.
- Collaborated with parents to discuss children's progress and address concerns, fostering strong parent-caregiver relationships.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
SERVICE CREW MEMBER
Wendy's Restaurant
Grand Rapids, MI
06.2012 - 07.2012
- Delivered timely, accurate food service to customers, enhancing their dining experience with a warm and friendly attitude.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Executed basic food preparation tasks, including cutting and cooking ingredients in a fast-paced kitchen environment. such as cutting, cooking, and presentation.
- Prepared beverages and food items according to recipes.
- Restocked all kitchen supplies and food items required for service.
- Verified accuracy of all orders by double checking order tickets before delivery, minimizing errors and ensuring customer satisfaction.
- Maintained cleanliness of work area, ensuring a hygienic and inviting atmosphere for customers throughout the shift.
- Performed opening and closing duties such as setting up dining areas and restocking supplies according to company guidelines.
HOME CHILDCARE PROVIDER
Self Employed
Grand Rapids, MI
01.2009 - 01.2012
- Fostered positive relationships with parents through consistent communication on child progress.
- Monitored children closely to ensure a safe play environment.
- Utilized positive reinforcement techniques to reinforce appropriate behavior from children while also addressing inappropriate behaviors.
- Developed cognitive skills and physical abilities through engaging games, toys, and books.
- Prepared healthy, nutritious food and served meals and refreshments to children.
- Maintained a clean environment for the children by washing dishes, doing laundry and cleaning up after each activity.
- Communicated with children's parents and guardians about daily activities, behaviors, and related issues.
- Assisted children with dressing and diaper changes during care routines.
CUSTOMER SERVICE REPRESENTATIVE
JCPenney Catalog
Kentwood, MI
09.2007 - 11.2007
- Provided exceptional customer service to clients in a fast-paced call center environment.
- Greeted customers by name and fostered respectful interactions, strengthening rapport and building lasting relationships.
- Demonstrated strong verbal and written communication skills to effectively address customer inquiries and concerns.
- Maintained up-to-date knowledge of company products to offer tailored suggestions and recommendations to enhance customer experience.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Adhered to company policies and procedures while providing superior service.
ACTIVITY LEADER
Grand Rapids Parks & Recreation
Grand Rapids, MI
11.2003 - 03.2006
- Planned and facilitated educational activities for children of all ages in a safe environment.
- Organized and led engaging recreational activities that enhanced participant involvement and enjoyment.
- Facilitated team building exercises that enhanced group dynamics and fostered cooperation among peers.
- Provided guidance to participants throughout activities, encouraging them to explore new ideas.
- Cultivated a welcoming environment where all participants felt respected.
- Managed challenging behaviors while maintaining a calm demeanor under pressure.
- Resolved conflicts between participants using effective conflict resolution tactics to maintain a positive environment.
- Collaborated with other team members to deliver memorable and fun programs and activities.
Education
HIGH SCHOOL OR EQUIVALENT - GENERAL EDUCATION
Creston High School
Grand Rapids, MI05-2001
SOME COLLEGE - CRIMINAL JUSTICE
Grand Rapids Community College
Grand Rapids, MISOME COLLEGE - CRIMINAL JUSTICE
Eastern Gateway Community College
Steubenville, Ohio, USSkills
- CDL-B license
- Bus operation standards
- Safety compliance
- Route planning
- Local route navigation
- Vehicle maintenance
- Passenger assistance
- First aid certification
- Communication protocols
- Dispatch communication skills
- Customer service and support
- Customer engagement
- Problem solving
- Multitasking and organization
- Attention to detail
- Special needs assistance
Personal Information
- Title: SCHOOL BUS DRIVER
- Driving License: Class B
- Work Permit: Authorized to work in the US for any employer
Certification
Commercial Driver's License (CDL), Class B, MI, P (Passenger vehicles), S (School bus), Air Brakes, BLS,First Aid CPR AED
additional information
Hard worker that's very reliable and I always give my best and work well with others. I'm passionate about my work and punctual.
Timeline
CDL MOBILE PHLEBOTOMIST
Versiti, Inc.
06.2025 - 11.2025
BUS DRIVER
Dean Transportation
09.2016 - 08.2026
CHILD CAREGIVER
Self Employed
05.2014 - 06.2016
SERVICE CREW MEMBER
Wendy's Restaurant
06.2012 - 07.2012
HOME CHILDCARE PROVIDER
Self Employed
01.2009 - 01.2012
CUSTOMER SERVICE REPRESENTATIVE
JCPenney Catalog
09.2007 - 11.2007
ACTIVITY LEADER
Grand Rapids Parks & Recreation
11.2003 - 03.2006
HIGH SCHOOL OR EQUIVALENT - GENERAL EDUCATION
Creston High School
SOME COLLEGE - CRIMINAL JUSTICE
Grand Rapids Community College
SOME COLLEGE - CRIMINAL JUSTICE
Eastern Gateway Community College