Jamia Williams

• Responded to incoming department phone calls and directed callers to appropriate team members based on need.
• Adhered to HIPAA guidelines and maintained integrity of clinic policies and procedures.
• Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
• Provided exceptional customer service by addressing patient concerns promptly and professionally.

• Managed office supplies inventory and placed orders when necessary.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Scheduling patients for appointments, verifying insurances, and checking patients in clinic

• Maintained positive working relationship with fellow staff and management.