JAMIACA REED
Land O’ Lakes,USA
Summary
Experienced and service-oriented professional with over 6 years in student advising and workforce development. Skilled in externship coordination, administrative management, student engagement, and retention strategies. Recognized for strong communication, problem-solving, and leadership abilities that drive learner success and program compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Workforce Learner Support Representative
Ultimate Medical Academy
03.2024 - Current
- Coordinated and managed all administrative functions of externship programs, including scheduling, documentation, and compliance tracking.
- Maintained accurate learner records throughout training lifecycle, including certification/licensing documentation.
- Organized and facilitated student engagement initiatives to enhance retention and academic success.
- Served as liaison between internal departments and employer/community partners to address training needs.
- Monitored externship progress through reporting systems, ensuring compliance with program standards and deadlines.
- Collaborated with faculty and staff to address student concerns and improve service delivery.
- Analyzed data trends to inform strategic initiatives aimed at enhancing student experiences.
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
- Advised students on academic policies and program requirements to enhance educational outcomes.
Returning Student Advisor
Ultimate Medical Academy
12.2019 - 03.2024
- Provided guidance to returning students, ensuring smooth re-entry into UMA programs.
- Developed strong relationships to support retention and resource utilization.
- Analyzed performance metrics to meet monthly and quarterly retention goals.
- Collaborated with cross-functional teams to support student success.
- Achievements: Top Returning Student Advisor (Q4 2021, Q2 2021).
- Developed individualized action plans to support student success and retention strategies.
- Mentored new advisors, providing training on best practices in student engagement and support.
- Enhanced student retention by providing personalized academic guidance and support.
Career Student Advisor
Ultimate Medical Academy
03.2019 - 12.2019
- Assisted graduates with job placement, interview preparation, and career readiness.
- Built relationships with hiring managers and promoted UMA graduates for healthcare roles.
- Exceeded KPIs for interviews and employer placements.
Choice Counseling Specialist
Automated Health Services
06.2017 - 12.2018
- Provided Medicaid outreach, enrollment, and education services.
- Trained new employees and improved productivity through process optimization.
Manager
McDonald’s Corporation
11.2012 - 01.2017
- Managed team training, hiring, inventory, and operational compliance.
- Implemented performance improvement plans and goal strategies.
- Achievements: Manager of the Month (multiple times).
Education
B.A. - Merchandising & Product Development
Florida State University
FL, USA06.2018
Associate Degree - undefined
St. Petersburg College
FL, USA07.2013
Skills
- Student Retention & Engagement
- Externship Coordination & Compliance
- Administrative Process Management
- Coaching & Development
- Relationship Building
- Data Tracking & Reporting
Certification
- McKinsey Management Program Participant
- Toastmasters International – Public Speaking & Leadership
Timeline
Workforce Learner Support Representative
Ultimate Medical Academy
03.2024 - Current
Returning Student Advisor
Ultimate Medical Academy
12.2019 - 03.2024
Career Student Advisor
Ultimate Medical Academy
03.2019 - 12.2019
Choice Counseling Specialist
Automated Health Services
06.2017 - 12.2018
Manager
McDonald’s Corporation
11.2012 - 01.2017
Associate Degree - undefined
St. Petersburg College
B.A. - Merchandising & Product Development
Florida State University