Michele Hutchison
Meridian,ID
Summary
Dynamic manager with extensive experience in coordinating diverse teams and overseeing complex projects. Proven expertise in strategic planning, operational improvement, and creating collaborative environments. Achievements include implementing innovative solutions that significantly enhanced efficiency and productivity while upholding high quality standards. Committed to driving positive organizational change through effective leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Manager, Academics and Learner Success
Fullstack Academy
04.2024 - Current
- Increased retention rates by 14% and improved NPS by 15 points through targeted student engagement strategies and instructor coaching initiatives
- Oversee learner success teams addressing student concerns, escalations, and accommodations, ensuring alignment with ADA requirements
- Implement proactive mentoring and training programs for instructors and learner success teams to enhance effectiveness and satisfaction metrics
- Streamline cohort staffing and academic operations, optimizing cost management while maintaining high learner satisfaction and quality standards
- Collaborate with curriculum teams to iterate and enhance courses based on feedback from learners and staff
Manager of Instructional Teams
Fullstack Academy
12.2022 - 04.2024
- Managed and supported a remote, international team of 70+ instructional staff across Cybersecurity, Data Analytics, and Web Development programs
- Reviewed and analyzed retention, NPS, CSAT, and program outcomes weekly to identify and implement areas for improvement
- Developed and executed onboarding, training, and performance evaluation processes for instructional teams, ensuring consistent delivery of high-quality education
- Enhanced team performance through strategic coaching and clear goal-setting aligned with student success metrics
- Project-managed curriculum updates for Web Development programs, aligning with evolving industry standards and learner feedback
Academic Project Manager, Implementation Specialist
Stride Inc.
08.2022 - 12.2022
- Designed and implemented strategic plans for academic program launches, ensuring alignment with organizational goals
- Managed comprehensive training programs for district leaders and staff, fostering adoption of new technologies and processes
- Utilized data analysis to monitor progress and refine strategies for successful program implementation
Team Lead
K12 Private Academy, Stride Inc.
08.2020 - 08.2022
- Led a team of 32 Virtual Educators and Student Success Specialists, driving student engagement and satisfaction initiatives
- Collaborated cross-functionally to address enrollment, course placement, and daily operational needs
- Conducted performance evaluations and facilitated ongoing professional development to support team effectiveness
Education
Master of Education - Educational Management
University of La Verne
La Verne, CA01.2006
Bachelor of Arts - Liberal Studies
California State University
Bakersfield, CA01.1999
Skills
- Student Retention & Engagement Strategies
- Client Success Team Management
- Strategic Planning & Process Improvement
- Cross-functional Collaboration
- Data-driven Decision Making
- Learning Management Systems Administration
- Coaching, Mentoring, & Training
- Policy & Regulatory Compliance
- Performance management
Certification
- Administrative Services Credential
- Multiple Subjects Teaching Credential
Timeline
Sr. Manager, Academics and Learner Success
Fullstack Academy
04.2024 - Current
Manager of Instructional Teams
Fullstack Academy
12.2022 - 04.2024
Academic Project Manager, Implementation Specialist
Stride Inc.
08.2022 - 12.2022
Team Lead
K12 Private Academy, Stride Inc.
08.2020 - 08.2022
- Administrative Services Credential
- Multiple Subjects Teaching Credential
Master of Education - Educational Management
University of La Verne
Bachelor of Arts - Liberal Studies
California State University
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