Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamiah Graham

Tampa,FL

Summary

Dedicated Medical Assistant with extensive experience at Moffitt, skilled in patient scheduling and EMR management. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Adept at phlebotomy and maintaining HIPAA compliance, ensuring a safe and organized clinical environment while supporting seamless patient experiences.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant 2

Moffitt
05.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Medical Office Assistant/Certified Clinical Medical Assistant

AdventHealth
10.2023 - 05.2025
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.

Medical Office Assistant/Certified Clinical Medical Assistant

Women's Care Florida, The Women's Centre For Excellence
05.2021 - 09.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Supported patient follow-up care by scheduling appointments and facilitating referral processes.
  • Assisted medical staff during examinations to enhance patient comfort and safety.
  • Facilitated patient education by providing relevant health and procedure information.
  • Supported efficient claim processing by accurately coding services for billing.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.

Education

Southern Technical School

Middleton High School
Tampa, FL
11-2020

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Data entry
  • Phlebotomy
  • Direct patient care
  • Reliable team player
  • Laboratory specimen collection
  • Medical procedures
  • Professionalism and ethics
  • Medical records management
  • Compassionate caregiver
  • Appointment setting

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Medical Assistant 2

Moffitt
05.2025 - Current

Medical Office Assistant/Certified Clinical Medical Assistant

AdventHealth
10.2023 - 05.2025

Medical Office Assistant/Certified Clinical Medical Assistant

Women's Care Florida, The Women's Centre For Excellence
05.2021 - 09.2023

Southern Technical School

Middleton High School

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