Jamicheal Simmons
Houston,TX
Summary
Accomplished Customer Service Representative and Certified Forklift Operator with a proven track record at Uhaul Moving And Storage, enhancing customer loyalty through exceptional service and empathy. Skilled in problem-solving and warehousing functions, demonstrated by efficiently managing high-stress situations and improving warehouse operations. Expertise in active listening and pallet jack operations contributes to significant efficiency and quality control improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Certified Forklift Operator
Uhaul Moving And Storage
07.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pallet Jack Operator
FedEx
10.2022 - 05.2023
- Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Transported products with electric pallet jack to prepare for shipping.
- Delivered products to correct dock area and shrink-wrapped palletized orders.
- Collaborated with coworkers to complete large-scale projects efficiently, utilizing expert knowledge of pallet jack operations.
- Expedited stock replenishment processes by quickly transporting new shipments from receiving docks to designated storage areas using pallet jacks.
Pallet Jack Operator
Amazon
03.2022 - 09.2022
- Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Transported products with electric pallet jack to prepare for shipping.
- Verified label displays for accuracy of box content.
- Used pallet jacks, hand trucks and cranes to move merchandise.
Education
High School Diploma -
Cypress Creek High School
Houston, TX06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Quality Control
- Warehousing functions
Accomplishments
- Loaded and unloaded trucks at a rate of [Number] pounds per hour.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Advanced Forklift Operator Certification
Languages
English
Full Professional
Timeline
Customer Service Representative/Certified Forklift Operator
Uhaul Moving And Storage
07.2023 - 03.2024
Pallet Jack Operator
FedEx
10.2022 - 05.2023
Pallet Jack Operator
Amazon
03.2022 - 09.2022
- Advanced Forklift Operator Certification
High School Diploma -
Cypress Creek High School
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