Michelle Perez
Leesburg
Summary
Dynamic professional with extensive experience in customer service and warehouse operations at Uhaul Moving And Storage. Proven ability to resolve conflicts and enhance efficiency through critical thinking and forklift operation. Adept at building relationships and providing exceptional service, ensuring customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Warehouse Forklift Operator
Uhaul Moving And Storage
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Responded to customer requests for products, services, and company information.
Restaurant Owner
Michie’s Bodega
01.2021 - 08.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Manager
Kay Jewlers
04.2018 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Provided exceptional after-sales support by offering complimentary cleaning, resizing, and repair services for diamond jewelry purchases.
Education
High School Diploma -
New Utrecht
New York, NY06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Payment processing
- Professional telephone demeanor
- Product knowledge
- Appointment scheduling
- Forklift operator certification
- Shipping and receiving
- Warehouse operations
- Warehouse safety
- Material handling
- Order picking and processing
Timeline
Customer Service Representative/Warehouse Forklift Operator
Uhaul Moving And Storage
09.2024 - Current
Restaurant Owner
Michie’s Bodega
01.2021 - 08.2024
Manager
Kay Jewlers
04.2018 - 12.2021
High School Diploma -
New Utrecht
Similar Profiles
Ronald AdkinsRonald Adkins
Warehouse Worker at Uhaul Moving And StorageWarehouse Worker at Uhaul Moving And Storage
Kalem HeardKalem Heard
Hitch Professional at Uhaul Moving And StorageHitch Professional at Uhaul Moving And Storage
Arnaldo LaraArnaldo Lara
Support Chat Agent at Uhaul Moving And StorageSupport Chat Agent at Uhaul Moving And Storage
Melvin RubioMelvin Rubio
Mover at Uhaul Moving And StorageMover at Uhaul Moving And Storage
STEPHANIE COLBERTSTEPHANIE COLBERT
Pathology Laboratory Manager at UF HealthPathology Laboratory Manager at UF Health