Jamie Adams
Tatamy ,PA
Summary
Dynamic banking professional with extensive experience at Truist Bank, excelling in branch operations and sales strategy. Proven track record in team building and, enhancing branch performance through effective training and leadership. Skilled in regulatory compliance and customer relationship management, fostering trust and loyalty among clients.
Overview
19
19
years of professional experience
Work History
Branch Leader
Truist Bank
12.2019 - Current
- Spearheaded the implementation of new products and services in response to market trends, customer needs and competitive landscape.
- Managed daily branch operations to ensure smooth functioning of all aspects including teller services, lending, and account management.
- Coordinated cross-functional collaboration between sales, operations, and risk management teams to drive overall branch success.
- Enhanced branch performance by implementing effective sales strategies and staff training programs.
- Initiated community outreach efforts to increase brand visibility and engagement among local businesses and residents.
- Developed high-performing teams by providing ongoing coaching, feedback, and performance evaluations.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open lines of communication between staff members at all levels of the organization.
- Mentored employees towards professional development by creating tailored career plans based on individual goals aligned with organizational objectives.
Senior Relationship Banker
Truist Bank
11.2017 - 12.2019
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
Teller Supervisor
BB&T Bank
04.2012 - 11.2017
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
Teacher
Bethlehem Area School District
09.2006 - 03.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Elementary Education - Early Childhood Development
Millersville University of Pennsylvania
Millersville, PA06.2006
Skills
- Branch operations
- Sales strategy
- Team building
- Customer relationship management
- Employee training
- Regulatory compliance
Timeline
Branch Leader
Truist Bank
12.2019 - Current
Senior Relationship Banker
Truist Bank
11.2017 - 12.2019
Teller Supervisor
BB&T Bank
04.2012 - 11.2017
Teacher
Bethlehem Area School District
09.2006 - 03.2012
Elementary Education - Early Childhood Development
Millersville University of Pennsylvania
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