Jamie Alleyne-Morris
Brooklyn,NY
Summary
Former World's Best Restaurant alumna and former graduate of NYU’s inaugural Restaurant Operations and Guest Services program. Outstanding brand representative and guest experience specialist passionate about people, food, excellence, and delivering first-class service.
Overview
15
15
years of professional experience
Work History
Guest Relations Manager, Quality Bistro
Quality Branded
01.2023 - Current
- Develops and implements guest relations policies, ensuring consistent high-quality experience for all guests increasing retention rate by 40%
- Enhances guest satisfaction by promptly addressing and resolving all concerns, complaints and challenging situations with professionalism and diplomacy, maintaining positive relationships with guests - even during difficult circumstances
- Staff management of 49 FOH team members which includes recruiting, hiring, training, motivating, scheduling, payroll, performance evaluation, and disciplining of employees
- Fosters culture of exceptional customer service within Guest Relations department through ongoing coaching and development opportunities for team members
Maitre'D, Patti Ann's Restaurant
Baxtrom Hospitality Group
03.2022 - 01.2023
- Opening team member empowered with imprinting highest standard of service and impeccable guest experience
- Assisted in creation and implementation of systems and procedures for maintenance and operational efficiency
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Established relationships with guests creating 35% conversion rate of regulars and returning guests
Host, TAK ROOM
Thomas Keller Restaurant Group
08.2019 - 08.2020
- Maintained highly loyal elite clientele by delivering unparalleled service at every stage of dining experience at $50million 180-seat restaurant
- Enhanced guest experience and satisfaction amongst new diners, regulars, and VIPs by managing confidential information and orchestrating speedy seatings
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Host, Eleven Madison Park
MAKE IT NICE
01.2017 - 12.2017
- Elite team member of Eleven Madison Park's: 'The Next Chapter' team
- Responsible for creating and cultivating memorable guest experiences for high-profile clientele at World's Best Restaurant
- Performed directly with Director of Operations, Director of Guest Services and General Manager to generate qualitative results at 80-seat exclusively posh restaurant
- Featured on Netflix series, "7 Days Out" Episode 2 - EMP
Maitre'D
Blue Smoke / The Jazz Standard - USHG
01.2017 - 01.2017
- Served as leader of 20-person FOH team by assigning duties, work stations and responsibilities
- Trained, coached and evaluated subordinates to raise performance to company standard
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
Assistant Manager
Sugarcane Restaurant
02.2012 - 05.2017
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Supervised 12-person front of house staff for casual-dining restaurant
- Assisted execution of 3-5 on-site and off-site annual events, with over 2,000 attendees, per event
Social Media Director
greiBO Entertainment
08.2013 - 09.2016
- Developed and managed social media platforms for Baltimore's legendary African American Festival, Top 100 MBE and Baltimore’s Family Reunion Expo
- Executed successful social media campaigns exceeding 500 million impressions
- Executed sponsor-branded activations with Pepsi, Toyota, Under Armor, Black Enterprise
Client Service Director
The Law Offices Of Spar And Bernstein
01.2009 - 04.2011
- Streamlined service processes for improved efficiency and higher client retention rates
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security
- Cultivated and enhanced relationships with corporate management, attorneys, clients, and B2B organizations to improve brand image and maximize revenues
- Produce digital marketing and client support strategies that resulted in improved 30% retention rate
Education
Certificate - Human Services And Community Justice
John Jay College Institute For Justice Opportunity
New York, NY.01.2022
Certificate - Management Essentials
Harvard Business School Online
Boston, MA08.2019
Diploma - Restaurant Operations and Guest Services
NYU SPS
New York, NY07.2016
Key Qualifications
Service Excellence | Revenue Generation | Interpersonal Communication | Conflict Resolution | Time Management | Team Management | Team Motivation | Scheduling | Critical Thinking | Problem Solving | Collaboration | Budgeting | Sales | Marketing | Public Relations | Brand Ambassadorship | NYS DOH Food Handler's Licensure
Accomplishments
- 2022 David Rockefeller Fund Fellow
- 2021 Proclamation, NYS Senator Kevin Parker
- 2020 Keynote Speaker, WeLead Caribbean DisruptHER Conference
- 2020 Nominee for Best Health Podcast (The Podcast Awards)
- 2019 Citation from Brooklyn Borough President, Eric L. Adams
- 2019 Caribbean Life News Impact Honoree
- 2018 Netflix's 7 Days Out (Appearance on Episode 2: Eleven Madison Park)
- 2015 Rising Star Award in Media and Communications - Congresswoman Yvette D. Clarke
- Former Chair of Communications - Ifetayo Cultural Arts Academy
Timeline
Guest Relations Manager, Quality Bistro
Quality Branded
01.2023 - Current
Maitre'D, Patti Ann's Restaurant
Baxtrom Hospitality Group
03.2022 - 01.2023
Host, TAK ROOM
Thomas Keller Restaurant Group
08.2019 - 08.2020
Host, Eleven Madison Park
MAKE IT NICE
01.2017 - 12.2017
Maitre'D
Blue Smoke / The Jazz Standard - USHG
01.2017 - 01.2017
Social Media Director
greiBO Entertainment
08.2013 - 09.2016
Assistant Manager
Sugarcane Restaurant
02.2012 - 05.2017
Client Service Director
The Law Offices Of Spar And Bernstein
01.2009 - 04.2011
Certificate - Human Services And Community Justice
John Jay College Institute For Justice Opportunity
Certificate - Management Essentials
Harvard Business School Online
Diploma - Restaurant Operations and Guest Services
NYU SPS
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