JAMIE Amend
MUNHALL,PA
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
BDC Service Manager
Riverwiew Chevrolet
McKeesport, Pennsylvania
11.2025 - Current
- Managed daily service operations to ensure customer satisfaction and efficiency.
- Coordinated service appointments and maintained scheduling for technicians.
- Communicated with customers regarding service needs and recommendations.
- Resolved customer inquiries and complaints in a professional manner.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Driver Specialist
STA Student, transportation of America
Elizabeth, Pennsylvania
07.2022 - 11.2025
- Managed route planning to optimize travel time and efficiency.
- Inspected vehicles for safety and maintenance before each trip.
- Transported students safely to and from educational facilities.
- Communicated effectively with parents regarding transportation schedules.
- Maintained accurate records of student attendance during transportation.
- Assisted in training new drivers on company policies and procedures.
Detail ShopManager
Bowser Collision Center
Jefferson, Pa
11.2021 - 07.2022
- Managed daily operations of detail shop ensuring high-quality vehicle appearance.
- Oversaw inventory management for cleaning supplies and equipment.
- Collaborated with collision repair team to align detailing processes with repairs.
- Resolved customer complaints in a timely manner.
Assistant Manager
AutoZone
West Mifflin, Pennsylvania
10.2017 - 11.2021
- Managed daily store operations and ensured compliance with company standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and mentored new team members on customer service best practices.
- Handled customer inquiries and resolved issues promptly and professionally.
- Analyzed inventory levels and implemented effective stock management strategies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Business And Management - Business Management
Carlo College University
Pittsburgh, PA 07.1994 - 05.1996
Baldwin Whitehall High School
Pittsburgh, PASkills
- Service operations management
- Service scheduling
- Scheduling coordination
- Customer relations management
- Customer communication
- Problem resolution
- Quality assurance
- Employee training and development
- Schedule management
- Expert in [software]
Timeline
BDC Service Manager
Riverwiew Chevrolet
11.2025 - Current
Driver Specialist
STA Student, transportation of America
07.2022 - 11.2025
Detail ShopManager
Bowser Collision Center
11.2021 - 07.2022
Assistant Manager
AutoZone
10.2017 - 11.2021
Business And Management - Business Management
Carlo College University
07.1994 - 05.1996
Baldwin Whitehall High School