Jamie Banaszewski
Des Moines,IA
Summary
Dedicated professional with strong organizational skills in customer service and schedule management. Proven ability to adapt and prioritize effectively to meet diverse needs in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Full-Time Parent
Career Break
Des Moines, IA
03.2020 - Current
- Coordinated school, childcare, and community activities, fostering collaboration among teachers and families for enhanced support.
- Participated in school events and meetings to support educational initiatives for my children.
- Managed family schedules, appointments, and household priorities, ensuring smooth daily operations amidst changing needs.
- Planned and managed household budget, aligning spending with family needs and priorities.
Customer Experience Associate
Everlane
San Diego, CA
11.2016 - 03.2020
- Compiled reports on key performance metrics for management review and fraud prevention using Sift and other third-party vendors.
- Resolved customer inquiries and complaints to enhance the service experience.
- Shared customer trends and concerns with management to support process improvements.
- Trained new associates on company standards and customer service methods.
- Coordinated logistics for domestic and international shipments to ensure timely delivery.
Order Management Specialist
Sigma Beauty
Minneapolis, MN
01.2013 - 05.2015
- Efficiently process and validate daily customer orders using Volusion,
ShipWorks, and Mozu software. - Proactively studied and recorded fraudulent behavior to minimize
financial loss. - Established customer relationships and addressed issues promptly, including refunds, invoicing, and fraud protection.
Education
Bachelor of Arts - Communications And Journalism
University of St. Thomas
Saint Paul, MN06-2009
Skills
- Report compilation
- Fraud prevention
- Data analysis
- Customer relationship management
- Process improvement
- Organizational skills
- Time management
- Customer service
Timeline
Full-Time Parent
Career Break
03.2020 - Current
Customer Experience Associate
Everlane
11.2016 - 03.2020
Order Management Specialist
Sigma Beauty
01.2013 - 05.2015
Bachelor of Arts - Communications And Journalism
University of St. Thomas