Jamie Banks
Tulsa,OK
Summary
Experienced trainer with a strong background in customer service, accounting, and claims processing. Proficient in Microsoft Office Suite, with a minimum typing speed of 70+ words per minute. Demonstrates sound judgement, professionalism, and respect in collaborative work environments. Highly motivated to expand knowledge, develop new skills, and contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Trainer
COMMUNITYCARE
Tulsa, Oklahoma
01.2022 - 09.2026
- Delivered training on Community Care policies and procedures to ensure compliance and understanding.
- Trained staff across all lines of business, enhancing knowledge in Medicare and commercial PPO.
- Updated training manuals for all LOBs and related training needs.
- Updated processing guides and workflow documents to streamline operations.
Back Up Administrative Coordinator
SPROUTS
Tulsa, Oklahoma
04.2021 - 01.2023
- Handle daily accounting duties, including prepping registers in the morning and reconciling evening registers
- Tracked attendance to ensure accurate payroll processing
- Implemented onboarding for new hires and initiated training process
Claims Report Analyst
COMMUNITYCARE
Tulsa, Oklahoma
11.2020 - 12.2021
- Processed and audited medical claims for Medicare, HMO, PPO, CCL&H to verify compliance and accuracy.
- Reviewed and analyzed audit reports for overbilled claims and pending statuses, ensuring adherence to regulatory standards.
Office Manager
AERO-DYNAMICS
Broken Arrow, Oklahoma
03.2019 - 10.2020
- Managed office operations, including planning, processing purchase orders, invoicing, and liaising with suppliers and buyers to ensure smooth workflow.
- Packaged and labeled parts for customers, delivering directly to facilities to meet client needs promptly.
DRU- Senior Recovery Specialist
ENTERPRISE HOLDINGS
Tulsa, Oklahoma
04.2015 - 04.2019
- Trained new hires on claims process and conducted audits to assess and enhance performance.
- Processed claims for damaged rental vehicles, ensuring timely communication with all involved parties to expedite resolutions.
- Managed Return Check Report, DW No Income Report, and Disputes to ensure accurate tracking and reporting.
Front Desk Aide
CITY OF PLANO
Plano, Texas
10.2013 - 04.2015
- Assisted customers with registration and membership inquiries to enhance user experience.
- Managed cash handling processes, including POS transactions and drawer reconciliations.
- Coordinated setup for special events and organizations, ensuring smooth operations.
Assistant Accounting Operations Manager
BRINKER INTERNATIONAL- MAGGIANOS
Plano, Texas
06.2012 - 04.2015
- Supported regional manager with daily accounting tasks, including settle ups, refunds, invoice allocation, and prepping POS cash drawers, ensuring accurate financial operations.
- Managed sensitive employee paperwork, ensuring timely and accurate distribution to maintain confidentiality and compliance.
- Updated and finalized financial reports, including P&L, performance-based scheduling, sales forecasts, and declining budgets, contributing to informed decision-making.
Front Desk Aide
CITY OF FRISCO
Frisco, Texas
03.2011 - 06.2012
- Greeted and assisted customers in verifying membership validity, registering for classes, and booking childcare services to enhance customer experience.
- Managed cash transactions at point of sale and conducted accurate cash drawer counts each evening to ensure financial accountability.
Customer Service Representative
CITY OF ARLINGTON
Arlington, Texas
08.2008 - 06.2012
- Booked reservations, rentals, and birthday parties, providing patrons with information on recreation events to enhance customer experience.
- Coordinated and executed special events, ensuring smooth operation and customer satisfaction.
- Managed cash handling, including nightly drawer counts and payment verifications, ensuring accuracy and security as key holder.
Education
Bachelor's of Liberal Arts - Philosophy and Anthropology, Linguistics
University of Texas in Arlington
01-2010
Skills
- Policy compliance training
- Medicare compliance
- Claims auditing
- Training material development
- Training analysis
- Learning methodologies
- Process improvement
- Workflow management
- Microsoft Excel
- Payroll administration
- Office coordination
- Team leadership
Timeline
Trainer
COMMUNITYCARE
01.2022 - 09.2026
Back Up Administrative Coordinator
SPROUTS
04.2021 - 01.2023
Claims Report Analyst
COMMUNITYCARE
11.2020 - 12.2021
Office Manager
AERO-DYNAMICS
03.2019 - 10.2020
DRU- Senior Recovery Specialist
ENTERPRISE HOLDINGS
04.2015 - 04.2019
Front Desk Aide
CITY OF PLANO
10.2013 - 04.2015
Assistant Accounting Operations Manager
BRINKER INTERNATIONAL- MAGGIANOS
06.2012 - 04.2015
Front Desk Aide
CITY OF FRISCO
03.2011 - 06.2012
Customer Service Representative
CITY OF ARLINGTON
08.2008 - 06.2012
Bachelor's of Liberal Arts - Philosophy and Anthropology, Linguistics
University of Texas in Arlington