Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Kathleen Reese

Shabbona,IL

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

27
27
years of professional experience

Work History

Spark Contracted Driver

Self employed
Dekalb , IL
08.2023 - Current
  • Executed swift and accurate fulfillment of Walmart customer requests.
  • Handled personalized shopping assignments with a focus on customer satisfaction.
  • Worked closely with the Walmart team to secure correct packaging of goods for transportation.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Ensured accurate completion of all paperwork associated with deliveries.

Contracted Delivery Driver

Door Dash
Las Vegas , NV
07.2022 - 05.2023
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Navigated routes with relevant map programs and GPS systems.
  • Received daily delivery instructions and route assignments from dispatch.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Obeyed traffic laws and follow established traffic and transportation procedures.

Human Resources Assistant

UMC Hospital
03.2009 - 05.2022
  • Soley responsible to accurately creating/maintaining/updating and protecting over 4,000 active employee Human Resource employee files as well as thousands of termed employee files. All files were kept and stored in accordance with hospital policy, county and state and federal regulatory agencies such as Joint Commission requirements
  • Responsible for creating and implementing various types of retention formats (digital and physical) and as well as securing/maintaining access to these documents
  • Worked with our IT department to create a secure environment on our site servers in which to store confidential Human Resources digital documents.
  • Set up and managed HR employee accesses our servers as well as managed the employee access and permissions to various 3 party retention sites.
  • Worked closely with all areas of management, nursing and non nursing within the hospital to make sure all employee department and education files contained the most updated documents in keeping with hospital policy and state and federal regulations
  • Worked with all areas of Human Resources to provide support and needed documentations for labor, recruitment, FMLA and Workman's Comp benefits, Educational development
  • Worked with Labor team by maintaining the labor disciplinary log sheets and employee personal files. While keeping track of the discipline purge eligibility dates that took place in accordance to labor and union rules and contract conditions. an preparing them for overview by our labor team.
  • Worked with the labor team , the Union officials and representatives to provide necessary documentations for cases of step hearings and investigations
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Worked hand in hand with our Legal counsel as well as outside legal entities, in providing and organizing documentations for court presentation, which were requested by subpoenas and other legal requests from private and government entities
  • Collated and arranged, shipping, deliveries or pickups needed for legal documents organized the creation of the invoices need to bill the entities requesting documentation. Verified authorizations and acted as "Custodian of Records" for the Human Resources department.
  • Prepared all Human Resources documentation for Joint Commission accreditation surveys and investigative reviews as well as State regulatory survey's.
  • Trained many departments in the hospital on Joint Commission preparedness and requirements for Joint Commission compliance. Made sure all employee files were up to compliance standards.
  • Created a one on one training program for all department secretaries, managers and directors in regards to employee file and document retention and its relation to hospital policy, requirements to state and county law and compliance to all relative regulatory agencies.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations etc..
  • Developed a scanning system to maintain and securely protect all employee file documentation upon termination
  • Special training and labor projects as needed
  • Worked with the student internship program and helped utilize and train students and volunteers when needed.
  • Maintained the inventory of the Human Resources 3rd party, Iron Mountain storage account. as well as arranging delivery, and retrieval. Helped others in the hospital with training on preparing, packing and maintaining their own department inventories
  • Other tasks as deemed necessary by management.
  • Compiled employee records from individual departments to maintain central files.
  • Traveled to various Quick Cares and Primary cares settings to train, help oversee file retention and verify that retention policies were being followed.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Prepared monthly termination lists to be added to permanent records and used as statistical data.
  • Processed documentation for employee actions such as new hires, terminations, employment status changes, temporary to permanent. per diem to full time.
  • Assisted with on-boarding process of new hires every week by preparing the employees official file and auditing them to make sure all the necessary documents where present by the day they started.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Answered and directed outbound and inbound phone calls as needed
  • Other tasks as assigned by management

Data Entry Manager

Bank One Credit Card Processing Facility
02.1998 - 04.2006
  • Trained 3rd shift Data Entry staff of up to 17 employees in 10 key , Opex extraction etc... and other areas required to complete processing volumes of the of the 3rd shift.
  • Reviewed budget forecasts factoring department staffing and production needs.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Reported statistics requested by senior management accounting for database growth, individual employee and department performance. volumes.
  • Audited production reports, tracking data entry and processing errors.
  • Conducted performance reviews of employee goals, objectives and performance expectations. as well as disciplinary actions.
  • Facilitated new employee set-up, terminations and managed department assets,
  • Managed performance expectations for 17 employees with 3rd shift data entry department.
  • Maintained data entry team access log-ins and granted [System] permissions to approved employees.
  • Participated in conference calls and weekly meetings with site management team to discuss department/site updates and strategies.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll 17 employees.
  • Drove implementation of cross training programs within the 3rd shift that helped maximize staffing use and maximized production results

Education

General Studies

Olivet University
Bourbonnais, IL

Skills

  • Policy Compliance Training
  • Employee Reporting Processes
  • Administering Employee Interviews
  • Accurate Employee Data Management
  • Employee Documentation Auditing
  • Termination Documentation Handling
  • Onboarding New Employees
  • Performance Evaluation Management
  • Analytical Problem Solving
  • HR Compliance Management
  • SOP Development and Review
  • Strategic Issue Resolution
  • Employee Relationship Management
  • Effective Troubleshooting
  • Training Facilitation

TOOLS

  • Document Archiving
  • SAP ERP
  • AS400
  • Global 360 storage systems
  • Iron Mountain online storage system
  • Various cloud based document storage platforms
  • Various scanning machines and software programs

Accomplishments

As one of the managers, at Bank One's credit card payment processing site, I directed the highest performing data entry team out of all 3 of the company processing facilities across the United States. Top in volume, quality and overall performance

As a Human Resources assistant for a hospital with over 4,000 active employees, maintained all files up to date in a 90% manual paper environment.

Maintained and conducted perfect Joint Commission reviews and surveys over 13 yrs. without one HR issue.

Created, initiated and maintained a digital platform for all termed employee files and all active and term I-9 documentation.

Developed and administered a retention training program for all administrative assistants and management staff to keep everyone aligned and up to date on legal and

system changes and to insure compliance in all areas effected by information retention.

Worked with our education and development team to present training to supervisors and managers alike as they went through the hospital management "Bootcamp" program.

Affiliations

On the side, I am also very passionate about music. I am a self taught Musician. I have been writing,producing and performing for a very long time. Music has helped me develop many skills that I use every day wherever I am.

Love Camping and any outdoor activity

Love doing volunteer work.

Love playing with my dog

Timeline

Spark Contracted Driver

Self employed
08.2023 - Current

Contracted Delivery Driver

Door Dash
07.2022 - 05.2023

Human Resources Assistant

UMC Hospital
03.2009 - 05.2022

Data Entry Manager

Bank One Credit Card Processing Facility
02.1998 - 04.2006

General Studies

Olivet University

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Kathleen Reese