Jamie Beach
Pittsburgh,PA
Summary
Dedicated customer service professional with 10+ years of experience supporting customers in high-volume, fast-paced environments. Proven ability to manage inbound calls, resolve issues efficiently, multitask across systems, and deliver calm, professional service. Strong communication skills, attention to detail, and a consistent record of reliability. Typing speed of 50 WPM.
Overview
15
15
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer-Facing Service Associate
Qwick (Hospitality Gig Platform)
06.2023 - Current
- Provided professional service across multiple venues, adapting quickly to policies and workflows
- Communicated clearly with guests, supervisors, and team members during high-volume shifts
- Demonstrated flexibility, reliability, and strong interpersonal skills
Barback
Wyndham Hotels & Resorts
07.2024 - 12.2024
- Assisted service teams while maintaining organization, cleanliness, and pace
Property Manager & Host
Airbnb
05.2024 - 12.2024
- Managed guest communication before, during, and after stays
- Resolved guest issues promptly while maintaining professionalism and empathy
- Coordinated scheduling, housekeeping, and maintenance to meet service expectations
- Maintained accurate calendars, listings, and documentation
Food Runner
Aramark
04.2024 - 11.2024
- Supported service teams in fast-paced environments requiring accuracy and multitasking
- Communicated effectively with kitchen and front-of-house teams to resolve service issues
Package Handler
UPS
11.2021 - 07.2022
- Worked efficiently in a high-volume operation requiring accuracy and time management
Customer Service / Dispatch Service Representative (CSR / DSR)
Fagnelli Plumbing & Heating
04.2011 - 07.2013
- Handled high-volume inbound calls, scheduling service appointments and dispatching technicians
- Provided clear, professional communication to customers regarding services, timelines, and pricing
- Prioritized urgent service requests while maintaining accuracy and composure
- Entered and updated customer information, payments, and service records across computer systems
- Resolved customer concerns efficiently to support satisfaction and retention
Education
Punxsutawney Area High School
Punxsutawney, PASkills
- Inbound Call Handling
- Customer Issue Resolution
- Scheduling & Dispatch Coordination
- Data Entry & Documentation
- Multitasking Across Systems
- Professional Phone & Written Communication
- De-escalation & Problem Solving
- Time Management & Reliability
- Typing Speed: 50 WPM
Timeline
Barback
Wyndham Hotels & Resorts
07.2024 - 12.2024
Property Manager & Host
Airbnb
05.2024 - 12.2024
Food Runner
Aramark
04.2024 - 11.2024
Customer-Facing Service Associate
Qwick (Hospitality Gig Platform)
06.2023 - Current
Package Handler
UPS
11.2021 - 07.2022
Customer Service / Dispatch Service Representative (CSR / DSR)
Fagnelli Plumbing & Heating
04.2011 - 07.2013
Punxsutawney Area High School