Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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JAMIE BEZELJAK

Gowanda,NY

Summary

Agile professional adept at bridging the gap between business needs and technical solutions, known for a collaborative approach that consistently delivers impactful results. Highly adaptable to changing project demands, skilled in requirements gathering, and process improvement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Agile Business Analyst, Risk IT/DevOps

HSBC Operations, Services and Technology
01.2016 - 01.2020
  • Company Overview: HSBC is one of the world’s largest banking and financial services organizations serving around 38 million customers worldwide. HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve customer service.
  • Developed and maintained additional support venues such as instructional videos, FAQs, online training modules & quick guides; translating deep knowledge of system to a user-friendly language.
  • Promptly respond to end user queries and issues; effectively participating in the identification of root causes of anomalies.
  • Contribute to sprint planning and the delivery of HSBC Helios/IBM Open Pages enhancements.
  • Successfully create and publish daily service bulletins, system announcements, and release notes associated with Development Sprints for HSBC Helios/IBM Open Pages.
  • Ensure effective communication by working closely with the Operational Risk Business Communications team and the ORTP Program team to effect a consistent message across framework and system communications, and clearly informing business users of technical issues.

VP Operational Risk, ORTP Transformation

HSBC Operations, Services and Technology
01.2015 - 01.2016
  • Assisted the America’s Regional Coordinator in the rollout of a new operational risk framework; patiently acting as a liaison between local businesses and functions and the Global Operational Risk Transformation Program (ORTP) team.
  • Worked on projects supporting the integration of US Regulatory Compliance; taking mass amounts of information and simplifying it into a straight forward solution.
  • Coordinated local ORTP efforts in alignment with Global ORTP Deliverables; hosting working groups to present program updates & timeline; obtained clarification from Global when local queries were raised or when conflicting information was being passed down through business lines; bridged gaps in training, showing how the changes impacted their roles.
  • Functional member of the US Regulatory Compliance working group; participated in brainstorms for solution and problem resolution, assisted in the implementation through system support and testing.
  • Provided system support on Oracle Financial Services Analytical Applications (OFSAA) for 1,000+ users, assisting in requirement gathering, defect resolution, training and system user acceptance testing.

VP Operational Risk

HSBC Operations, Services and Technology
01.2007 - 01.2015
  • Development of concise, strategic, and actionable reports (standardized and ad hoc) to fulfill needs of multiple levels of management, audit and regulators.
  • Coordination of regional efforts to support a global operational risk system: included but not limited to, gathering & prioritizing business requirements, review business requirement documentation, local oversight of system testing, & participation in global working groups.
  • Supported operational risk system change, inclusive of development of local implementation & data migration plan, regulator notification of system change, UAT and data reconciliation.
  • Provide 1,000+ users in Canada and US with OFSAA system and program training via emails, ‘how to’ documents, Cisco WebEx, classroom and 1:1 training. Provide end user system support for questions, system issues and enhancements.
  • Streamlined system access requests to be more efficient, ensuring form requests included all required information, thus negating the need for multiple emails to obtain the needed information.
  • Complete projects with minimal supervision, yet effectively communicate project status & scope changes to management, ensuring escalation of challenges and critical issues, as needed.

IT Consultant

HSBC Technology Service US
01.2005 - 01.2007
  • Acted as Operational Risk Coordinator for HSBC Technology Service US and for IT Security & Risk.
  • Provided assistance to local coordinators for all phases of the operational risk program; helping them to identify, assess, document, monitor, control and mitigate their operational risks. Provided training on program and system to hundreds of users.
  • Developed and managed standardized and ad hoc reporting for all levels of management, auditors and regulators.
  • Set up automated process for report publication & delivery.
  • Provided operational risk system support for an in-house system, including system account management, hierarchy maintenance, & system testing.

Education

Associate’s Certificate - Project Management

The George Washington University
Buffalo, NY

Associate’s Degree - Computer Science

Jamestown Community College
Jamestown, NY

Skills

  • Effective collaboration with IT and business teams
  • Developed user-focused resources for global system implementation
  • Enhancement of resource utilization and user experience
  • Engagement in global risk frameworks
  • Skilled in delivering demonstrations to diverse audiences
  • User acceptance testing execution
  • Experience with agile frameworks
  • Key performance indicator management

Certification

Operational Risk Manager Certificate, PRMIA, Rochester, NY Credential ID ORM11258 (under former surname of Spalti)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Agile Business Analyst, Risk IT/DevOps

HSBC Operations, Services and Technology
01.2016 - 01.2020

VP Operational Risk, ORTP Transformation

HSBC Operations, Services and Technology
01.2015 - 01.2016

VP Operational Risk

HSBC Operations, Services and Technology
01.2007 - 01.2015

IT Consultant

HSBC Technology Service US
01.2005 - 01.2007

Associate’s Degree - Computer Science

Jamestown Community College

Associate’s Certificate - Project Management

The George Washington University

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