Open To Work
JAMIE BEZELJAK
Gowanda,NY
Summary
Agile professional adept at bridging the gap between business needs and technical solutions, known for a collaborative approach that consistently delivers impactful results. Highly adaptable to changing project demands, skilled in operational risk management, reporting & analytics, requirements gathering, and process improvement.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Personal Hiatus
Volunteer Experience
01.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Trained new team members on equipment usage and safety standards, fostering a knowledgeable workforce.
- Enhanced safety on job sites by enforcing strict adherence to OSHA regulations and company policies.
Agile Business Analyst, Risk IT/DevOps
HSBC Operations, Services and Technology
01.2016 - 01.2020
- Company Overview: HSBC is one of the world’s largest banking and financial services organizations serving around 38 million customers worldwide. HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve customer service.
- Developed and maintained additional support venues such as instructional videos, FAQs, online training modules & quick guides; translating deep knowledge of system to a user-friendly language.
- Promptly respond to end user queries and issues; effectively participating in the identification of root causes of anomalies.
- Contribute to sprint planning and the delivery of HSBC Helios/IBM Open Pages enhancements.
- Successfully create and publish daily service bulletins, system announcements, and release notes associated with Development Sprints for HSBC Helios/IBM Open Pages.
- Ensure effective communication by working closely with the Operational Risk Business Communications team and the ORTP Program team to effect a consistent message across framework and system communications, and clearly informing business users of technical issues.
VP Operational Risk, ORTP Transformation
HSBC Operations, Services and Technology
01.2015 - 01.2016
- Assisted the America’s Regional Coordinator in the rollout of a new operational risk framework; patiently acting as a liaison between local businesses and functions and the Global Operational Risk Transformation Program (ORTP) team.
- Worked on projects supporting the integration of US Regulatory Compliance; taking mass amounts of information and simplifying it into a straight forward solution.
- Coordinated local ORTP efforts in alignment with Global ORTP Deliverables; hosting working groups to present program updates & timeline; obtained clarification from Global when local queries were raised or when conflicting information was being passed down through business lines; bridged gaps in training, showing how the changes impacted their roles.
- Functional member of the US Regulatory Compliance working group; participated in brainstorms for solution and problem resolution, assisted in the implementation through system support and testing.
- Provided system support on Oracle Financial Services Analytical Applications (OFSAA) for 1,000+ users, assisting in requirement gathering, defect resolution, training and system user acceptance testing.
VP Operational Risk
HSBC Operations, Services and Technology
02.2007 - 01.2015
- Development of concise, strategic, and actionable reports (standardized and ad hoc) to fulfill needs of multiple levels of management, audit and regulators.
- Coordination of regional efforts to support a global operational risk system: included but not limited to, gathering & prioritizing business requirements, review business requirement documentation, local oversight of system testing, & participation in global working groups.
- Supported operational risk system change, inclusive of development of local implementation & data migration plan, regulator notification of system change, UAT and data reconciliation.
- Provide 1,000+ users in Canada and US with OFSAA system and program training via emails, ‘how to’ documents, Cisco WebEx, classroom and 1:1 training. Provide end user system support for questions, system issues and enhancements.
- Streamlined system access requests to be more efficient, ensuring form requests included all required information, thus negating the need for multiple emails to obtain the needed information.
- Complete projects with minimal supervision, yet effectively communicate project status & scope changes to management, ensuring escalation of challenges and critical issues, as needed.
IT Consultant
HSBC Technology Service US
02.2005 - 02.2007
- Acted as Operational Risk Coordinator for HSBC Technology Service US and for IT Security & Risk.
- Provided assistance to local coordinators for all phases of the operational risk program; helping them to identify, assess, document, monitor, control and mitigate their operational risks. Provided training on program and system to hundreds of users.
- Developed and managed standardized and ad hoc reporting for all levels of management, auditors and regulators.
- Set up automated process for report publication & delivery.
- Provided operational risk system support for an in-house system, including system account management, hierarchy maintenance, & system testing.
Education
Associate’s Certificate - Project Management
The George Washington University
Buffalo, NYAssociate’s Degree - Computer Science
Jamestown Community College
Jamestown, NYSkills
- Effective collaboration with IT and business teams
- Developed user-focused resources for global system implementation
- Enhancement of resource utilization and user experience
- Engagement in global risk frameworks
- Skilled in delivering demonstrations to diverse audiences
- User acceptance testing execution
- Experience with agile frameworks
- Key performance indicator management
Certification
- Operational Risk Manager Certificate, PRMIA, Rochester, NY Credential ID ORM11258 (under former surname of Spalti)
- OSHA 30 Hour Construction Safety & Health, Click Safety, Credential ID 34-602390024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteTimeline
Personal Hiatus
Volunteer Experience
01.2020 - Current
Agile Business Analyst, Risk IT/DevOps
HSBC Operations, Services and Technology
01.2016 - 01.2020
VP Operational Risk, ORTP Transformation
HSBC Operations, Services and Technology
01.2015 - 01.2016
VP Operational Risk
HSBC Operations, Services and Technology
02.2007 - 01.2015
IT Consultant
HSBC Technology Service US
02.2005 - 02.2007
Associate’s Degree - Computer Science
Jamestown Community College
Associate’s Certificate - Project Management
The George Washington University