JAMIE BEZELJAK

Partnered with technology and business teams to enhance enterprise risk platforms supporting global operational frameworks.

• Collaborated within Agile sprint cycles to support prioritization of system enhancements aligned with business objectives and operational performance needs.
• Supported structured requirement definition and documentation, ensuring clarity between business users and development teams.
• Identified recurring system friction points and partnered with stakeholders to implement structured improvements that enhanced usability and execution consistency.
• Developed user enablement materials (training modules, quick guides, release communications) to support adoption across 1,000+ global users.
• Assisted in UAT execution and validation activities to ensure platform changes met business needs prior to release.

Supported regional rollout of a global transformation initiative, coordinating alignment between local business stakeholders and global program leadership.

• Contributed to cross-functional working groups translating global strategy into regional implementation plans.
• Coordinated communication between local business teams and global program leadership to maintain alignment during framework changes.
• Supported requirement gathering, system testing, and adoption efforts across U.S. stakeholders.
• Simplified complex regulatory and framework requirements into structured execution guidance for operational teams.
• Developed structured reporting outputs for management and regulatory stakeholders, improving transparency into operational performance and risk metrics.

Supported enterprise operational risk platform serving 1,000+ users across the U.S. and Canada.

• Coordinated regional activities related to global system enhancements, including requirement prioritization and testing oversight.
• Developed structured reporting outputs for management, audit, and regulatory stakeholders to improve transparency and decision support.
• Supported system change initiatives including data migration activities, reconciliation validation, and regulatory notification preparation.
• Delivered user training and system guidance through webinars, documentation, and 1:1 support to promote consistent execution.
• Streamlined access request workflows to reduce inefficiencies and improve turnaround consistency.

Supported operational risk program execution through reporting automation and structured documentation.

Analyzed existing workflows to identify process inefficiencies and supported structured improvement initiatives.

Assisted with system administration, testing coordination, and hierarchy maintenance activities.

Delivered program and system training to cross-functional user groups.