Jamie Bittner
Greater New York Area
Summary
Innovative thinker offering 21+ year experience leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Director, Provider Digital Transformation
UnitedHealthcare
11.2022 - Current
- Responsible for 8-figure budget associated with portfolio of capabilities.
- Works to strategically drive joint value proposition across UnitedHealthcare and UnitedHealth Group through key digital integrations that generate enterprise value and consumer engagement.
- Owns various key stakeholder and partner relationships with Commercial, Medicare, Medicare businesses, Service Operations and UnitedHealth Group.
- Successfully retain and grow talent. Built and manages team of 30 product managers, product owners, and 11 project managers, and 7 EDI support leads providing product direction, and serving as coach, mentor, and escalation point.
- Drive strategic improvements to enhance operational and organizational efficiencies.
- Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
- Extensive experience in healthcare, product strategy and delivery, process improvement, and regulatory compliance.
- Clear communicator with strong abilities to build and maintain relationships across all business levels, both internal and external.
- Enthusiastic people leader who works closely with direct reports to find opportunities for each to grow, develop professionally and to contribute to overall team and company goals and initiatives.
Director Digital Readiness
UnitedHealthcare
07.2017 - 11.2022
- Developed foundation for digital transformation with goals to launch digital consumer tools over 2-year period.
- Delivered over 100 digital experiences supportive of savings of up to $30M
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Identified areas for process optimization, resulting in reduced costs and increased efficiency in digital solution delivery.
- Championed innovative thinking among team members, fostering culture of creativity that resulted in groundbreaking digital solutions.
- Worked closely with organizational leadership to guide operational strategy.
- Designed project workflows based on desired product requirements, accounting for available time and resources.
- Liaised between research and production departments, coordinating iterative development efforts based on collected feedback.
Program Director
UnitedHealthcare
07.2017 - 10.2022
- Led cross functional team of Program Managers servicing UnitedHealthcare core operational business teams in successful implementation of strategic and regulatory organizational initiatives.
- Developed Claim Rules Engine program from ground up, laying out framework, and defining roles.
- Set and administered $60M yearly budget with no overages.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Monitored program performance to identify areas for improvement.
- Coordinated efforts among multiple departments to ensure seamless execution of complex projects from inception through completion.
Business Manager
UnitedHealthcare
09.2007 - 03.2012
- Decreased operating costs by over 50% with release of streamlined processes.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Led process improvement initiatives that resulted in increased efficiency and reduced operational expenses.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Crafted detailed business plans with clear objectives, strategies, timelines, budgets, and ROI projections for approval by executive leadership.
Education
Project Management Certificate Program (PMI) - Project Management
SUNY New Paltz
New Paltz, NY12.2007
Associate of Science - Business Administration And Management
SUNY Ulster
Stone Ridge, NY03.2006
Associate of Science - Criminal Justice
SUNY Ulster
Stone Ridge, NY03.2004
Skills
- Cross-Functional Team Collaboration
- Strategic Planning
- Web Content Management
- Detail Oriented
- Creative Idea Development
- DevOps Practices
- Data-driven decision-making
- International mobility management
- Business Management
- Cost analysis and savings
- Business Intelligence
Accomplishments
United States Airforce Reserves, Military Police
- Conduct patrols by vehicle, car, boat, or even aircraft to ensure security and safety.
- Investigate incidents, apprehend suspects, and enforce military laws and regulations.
- Maintain order during events, emergencies, or high-traffic situations.
- Handle traffic flow, crowd control, and maintain safety protocols.
- Operate security checkpoints at entry and exit points of military bases.
- Ensure authorized access and prevent unauthorized entry.
- Safeguard premises, personnel, and sensitive areas.
Certification
Lean Six Sigma Black Belt
Six Sigma Green Belt Level I & II
APICS Principles of Operation
Creditable Leadership Foundations (CCL-1)
Creditable Leadership Theories (CCL-2)
Certified ScrumMaster® (CSM)
Certified Product Manager (CPM)
Product Leader Certification (PLC)
Operations and Performance Management Professional
Microsoft Professional in Front-End Web Development
Master Certificate in Applied Project Management
Executive Certificate in Leadership and Management
Next Generation Leadership Cohort 3
Timeline
Senior Director, Provider Digital Transformation
UnitedHealthcare
11.2022 - Current
Director Digital Readiness
UnitedHealthcare
07.2017 - 11.2022
Program Director
UnitedHealthcare
07.2017 - 10.2022
Business Manager
UnitedHealthcare
09.2007 - 03.2012
Project Management Certificate Program (PMI) - Project Management
SUNY New Paltz
Associate of Science - Business Administration And Management
SUNY Ulster
Associate of Science - Criminal Justice
SUNY Ulster
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