Jamie Blankenship
Green Cove Springs,FL
Summary
Analytical and proactive professional specializing in claims processing and process improvement. Known for strong collaboration and problem-solving skills, contributing to impactful solutions that enhance client engagement and operational processes.
Overview
14
14
years of professional experience
Work History
Consultant
Florida Blue
Jacksonville, FL
06.2011 - 10.2025
- Collaborated with teams to establish claim rules, ensuring accurate application of benefits for Medicare claims
- Leveraged 3 years of call center experience to assist member clients and provider clients with effective first contact resolution techniques.
- Utilized SQL and TOAD data tools to generate impact reports, assisting leaders with inventory analysis and trend assessment
- Collaborated with IT teams on various projects, ensuring deadlines were met.
- Collaboration with compliance team to ensure adherence to CMS standards and regulations
- Implemented process improvements for cross-functional projects that led to $500k in Medical Cost savings
- Facilitated resolution of Medicare member complaints through effective email correspondence
- Analyzed client needs to recommend tailored healthcare solutions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Supported project management efforts by coordinating timelines and resources.
- Evaluated program effectiveness through data analysis and feedback collection.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
Education
Nation High School
Jacksonville, Fl05.2009
Skills
- Claims processing
- SQL programming
- Data analysis
- Process improvement
- Project management
- Effective communication
- Trend assessment
- Problem solving
- Conflict resolution
- Customer relationship management
- Client engagement
- Team collaboration
- Continuous improvement
- Subject matter expert
- Business presentation
- Reports and documentation
- Analytical thinking
- Integrity and honesty
- Trend analysis
- Business analysis
- Attention to detail
- Time management
- Verbal and written communication
- Analysis & evaluation
- Processes and procedures
Accomplishments
LEAD - Launching Employees into Active Development
Timeline
Consultant
Florida Blue
06.2011 - 10.2025
Nation High School