Jamie Calhoun
Saint Augustine,FL
Summary
Results-driven hospitality leader specializing in operational efficiency and guest satisfaction. Streamlines hotel operations, implements service procedures, and manages diverse teams to meet business objectives. Leverages industry best practices and a proactive problem-solving approach to ensure prompt and effective guest service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Office Manager
Courtyard by Marriott
Saint Augustine, FL
04.2026 - Current
- Trained and supervised front office staff, enhancing team performance and service quality.
- Managed daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest complaints proactively, maintaining high satisfaction ratings and loyalty.
- Implemented efficient scheduling systems, optimizing workforce allocation during peak periods.
- Worked closely with housekeeping by assisting with checking rooms and cleaning.
- Assisted Director of Sales with groups and BEOs, inputting information into the systems.
- Using Power of M/Fosse
Inn keeper/Hotel Front Desk Clerk
Saint Francis inn/ Casa De Suenos
Saint Augustine, FL
08.2025 - 07.2026
- Managed reservations using hotel management software efficiently.
- Assisted guests with inquiries about local attractions and services.
- Maintained accurate daily records of room availability and rates to facilitate efficient operations.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted patrons in locating entertainment options and making reservations. find entertainment and sporting events, making reservations, and enhancing customer experience.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Posted incidental charges to ledgers, manually or by using computers.
- Performed cleaning and maintenance of lobby and common areas to ensure a welcoming environment. lobby and common areas by restocking supplies and watering plants.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Handled guest complaints with professionalism and empathy.
- Coordinated housekeeping requests to ensure timely room readiness for guest arrivals.
Front Office Manager / Front Desk Supervisor
Guy Harvey Resort St. Augustine Beach
Saint Augustine, FL
08.2023 - 06.2025
- Lead front desk operations, ensuring a seamless check-in/check-out process, guest satisfaction, and operational efficiency. Developed and implemented service protocols that enhanced the guest experience and increased repeat bookings.
- Managed and trained a team of 10 front desk staff, focusing on customer service excellence and operational standards. Successfully improved guest satisfaction scores by fostering a culture of personalized service.
- Streamlined supply procurement, reducing operational costs while maintaining service quality, demonstrating a strong understanding of budget management.
- Collaborated cross-functionally with department heads to optimize hotel operations, contributing to a more cohesive and efficient service delivery.
Concierge / Front Desk Agent
The Collector Luxury Inn & Gardens
Saint Augustine, FL
10.2021 - 04.2023
- Managed front desk operations and served as the main point of contact for guests, providing information on hotel services and local attractions, which enriched the guest experience.
- Coordinated with various departments, including housekeeping and maintenance, to ensure all guest needs were met promptly and to a high standard.
- Trained new front desk employees, equipping them with the necessary skills and knowledge to provide exceptional service and support daily operations.
Education
High School Diploma -
Mandarin High School
Jacksonville, FLSkills
- Upselling
- Service excellence
- Front Desk Operations
- Team leadership
- Hospitality management
- Guest services
- Revenue Management
- Computer operation
- Communication skills
- Hotel experience
- Microsoft Word
- Guest relations
- Office experience
- Opera systems
- Operating Systems
- Technical proficiency
- Choice Advantage
- Data Entry Accuracy
- Night audit
- Operational efficiency
- Hospitality
- Team supervision
- Front desk
- ONQ
- Cash register
- Microsoft Outlook
- Client relations
- Phone etiquette
Certification
Driver's License
Timeline
Front Office Manager
Courtyard by Marriott
04.2026 - Current
Inn keeper/Hotel Front Desk Clerk
Saint Francis inn/ Casa De Suenos
08.2025 - 07.2026
Front Office Manager / Front Desk Supervisor
Guy Harvey Resort St. Augustine Beach
08.2023 - 06.2025
Concierge / Front Desk Agent
The Collector Luxury Inn & Gardens
10.2021 - 04.2023
High School Diploma -
Mandarin High School