Jamie Campbell
Des Moines
Summary
Outgoing and detail-oriented professional with experience in financial processing, administrative support, and customer service. Skilled at working efficiently in fast-paced environments, managing multiple priorities, and maintaining accurate records. Known for strong communication skills, organization, and the ability to problem-solve under pressure. Dedicated to maintaining compliance, accuracy, and excellent service while supporting both clients and internal teams.
Overview
23
23
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Sr. Funding Specialist
EquiTrust Life Insurance Company
West Des Moines
09.2024 - Current
- Process incoming premium payments and annuity deposits, including checks, ACH transfers, wire transfers, and rollovers
- Verify and apply funds accurately to customer policies and accounts
- Review new business documentation to ensure accuracy and funding requirements are met before policy activation
- Maintain compliance with insurance regulations and internal policies
- Investigate and resolve payment discrepancies or funding issues
- Communicate with agents, advisors, and policyholders to answer funding questions
- Maintain accurate transaction records and audit trails within internal systems
- Working hand and hand with other departments such as New Busines and Suitability for incoming new applications.
Administration Assistant
Des Moines Pediatrics and Adolescent Clinic
DesMoines
07.2022 - 09.2024
- Checked in and registered patients for appointments while maintaining accurate patient records
- Managed incoming and outgoing calls with families, providers, and medical offices
- Scheduled appointments using electronic medical record (EMR) systems
- Verified HIPAA information and medical insurance coverage
- Processed medical records, disability documentation, and patient chart updates
- Coordinated records transfers between medical offices
- Managed patient requests through the office patient portal
- Scanned, faxed, and maintained confidential documentation
Certified Nursing Assistant
University Parks and Rehad Nursing Home
DesMoines
02.2020 - 07.2022
- Assisted residents with daily living activities, including hygiene, mobility, and meals
- Monitored patient conditions and reported concerns to nursing staff
- Documented patient care in charting systems
- Provided compassionate care to support residents’ comfort and safety
- Providing detailed important patient information for the nurses and incoming shifts.
Cashier
Fareway Grocery
DesMoines
03.2003 - 04.2020
- Processed customer purchases and handled cash, credit, debit, EBT, and mobile payments
- Maintained accuracy while balancing cash registers and providing correct change
- Delivered excellent customer service and resolved customer concerns
- Maintained an organized and efficient checkout area
Certified Nursing Assistant
Accura HealthCare of Pleasantville
Pleasantville
06.2018 - 03.2020
- Assisted residents with daily living activities, including hygiene, mobility, and meals
- Monitored patient conditions and reported concerns to nursing staff
- Documented patient care in charting systems
- Provided compassionate care to support residents’ comfort and safety.
- Providing accurate patience information for the incoming nurses and CNAs.
Education
North High School
Des Moines, IASkills
- Financial transaction processing
- Data entry and system navigation
- Customer service and communication
- Attention to detail
- Insurance and compliance procedures
- Medical office administration
- Electronic medical records (EMR)
- Organization and multitasking
- Problem solving under pressure
Certification
- Loma Associate with customer service. (Completed for Equitrust)
Timeline
Sr. Funding Specialist
EquiTrust Life Insurance Company
09.2024 - Current
Administration Assistant
Des Moines Pediatrics and Adolescent Clinic
07.2022 - 09.2024
Certified Nursing Assistant
University Parks and Rehad Nursing Home
02.2020 - 07.2022
Certified Nursing Assistant
Accura HealthCare of Pleasantville
06.2018 - 03.2020
Cashier
Fareway Grocery
03.2003 - 04.2020
North High School