Jamie Cardosa
Dorr,Mi
Summary
Dynamic Branch Manager at Dfcu Financial with a proven track record in enhancing customer satisfaction and driving branch performance. Skilled in operations management and team supervision, I consistently exceed targets through effective sales strategies and a strong work ethic. Committed to coaching and mentoring for continuous team development.
Overview
30
30
years of professional experience
Work History
Branch Manager
Dfcu Financial
01.1988 - 10.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
High School Diploma -
Wyoming Park High School
Wyoming, MI06.1977
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Client relationship management
- Relationship management
Branch of the year
Exceeded branch goals and member service expectations for several branch of the year awards.
Timeline
Branch Manager
Dfcu Financial
01.1988 - 10.2017
High School Diploma -
Wyoming Park High School
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