Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Carkenord

Washington,DC

Summary

Well-rounded museum professional with a strong customer service background and experience developing creative visitor-focused content for exhibits, social media, and marketing in digital and print form. Recognized for proactive communication skills and independent problem-solving.

Overview

2
2
years of professional experience

Work History

Communications & Membership Assistant

Capital Jewish Museum
11.2024 - Current
  • Assemble E-News emails in MailChimp; including designing layout, copywriting, editing, image selection, and proofreading
  • Create engaging Facebook and Instagram content regarding exhibits, programs, and shop sales
  • Edit and update Museum's website content and Museum's profiles on third-party sites
  • Export membership data and manage promotional mailing processes
  • Design visually appealing graphics using Canva for use in E-news, prospectus letters, social media posts, and promotional materials

Visitor Experience Associate

Capital Jewish Museum
06.2023 - Current
  • Manage and track daily operations including ticketing, sales, gallery upkeep, and visitor services
  • Promote and sell museum memberships to in-person visitors using Classy and Salesforce
  • Support special event set-up, management, and breakdown with team members
  • Provide professional and efficient customer service to members and visitors over phone and email

Community Engagement Intern

Arlington Historical Society
01.2024 - 04.2024
  • Researched potential community partners; wrote email and newsletter copy inviting engagement
  • Organized and led meeting with local non-profit leader to discuss community interests and goals
  • Planned, budgeted, and designed interactive visitor feedback station, including fundraising poster

Scriptwriter & Layout Coordinator

M.A. Program Student Exhibition
09.2023 - 04.2024
  • Collaboratively drafted, edited, and proofed text for 75+ exhibit elements in five thematic sections
  • Reviewed and gave feedback on design team’s drafts; communicated deadlines & text changes

Jazz in the Garden Program Assistant

National Gallery of Art
05.2023 - 08.2023
  • Addressed visitor needs and answered questions regarding wayfinding, ticketing, program content
  • Directed 5,000+ visitors through check-in, security screening, and exit procedures at each event

Education

Master of Arts - Museum Studies, Exhibitions And Visitor Experience

The George Washington University
Washington, DC
05-2024

Bachelor of Arts - American Studies - History Minor

College of William And Mary
Williamsburg, VA

Skills

    Project Management

    Data Management

    Customer Service

    Copyediting

    Proofreading

    Salesforce CRM

    Mailchimp

    Canva

    Wordpress

    SimpleTix

Timeline

Communications & Membership Assistant

Capital Jewish Museum
11.2024 - Current

Community Engagement Intern

Arlington Historical Society
01.2024 - 04.2024

Scriptwriter & Layout Coordinator

M.A. Program Student Exhibition
09.2023 - 04.2024

Visitor Experience Associate

Capital Jewish Museum
06.2023 - Current

Jazz in the Garden Program Assistant

National Gallery of Art
05.2023 - 08.2023

Master of Arts - Museum Studies, Exhibitions And Visitor Experience

The George Washington University

Bachelor of Arts - American Studies - History Minor

College of William And Mary
Jamie Carkenord