THERESA HOPKINS
Hospitality And Administrative Professional
Pittsburgh,PA
Summary
Dedicated hospitality administrative professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
35
35
years of professional experience
Work History
Executive Assistant, Club Membership Coordinator; Asst. Secretary/Administrator
The Duquesne Club
Pittsburgh, PA
05.2019 - Current
- Manage membership process and monthly Admissions Committee meetings including member statistics, meeting agenda,
- Organized and facilitated Club’s 150th Anniversary Membership Campaign which has generated over $1M in revenue for entrance fees, dues
- Coordinate/oversee reciprocal Clubs program for members
- Manage 30+ Board of Directors, DCCF, and Various Committee meetings annually
- Provide daily support as Assistant to General Manager; handling member requests
Executive Assistant/Membership
The Harmonie Club
New York, NY
03.2016 - 02.2019
- Pivotal role providing confidential administrative daily support to the Executive Director, General Manager, Club House Manager, President, Treasurer, Board of Governors, and all governing committee Chairs, including Membership and Admissions while working autonomously to achieve all deadlines
- Scheduled appointments, managed meeting calendars, distributed financial reports, budget and information to Board and Management
- Organized detailed arrangements including room setup, menus, agendas, minutes, board books and communications for 40+ member meetings annually
- Engaged in daily personal interaction and concierge style reception desk assistance to members in person, by phone and email
- Created and maintained member accounts electronically and hard copy files
- Managed membership and admissions process annually for 50-75 full member and 100+ guest members, vetting and responding to inquiries, conducting tours, and processing all applications
- Assisted and provided support to Catering team as well as for all Member functions and holidays
- Highly proficient in Office, Club Select, Club Essentials, and Reserve Catering Software.
Director
The Culinary Institute of America
Hyde Park, NY
06.2014 - 01.2016
- Managed staff of 10 on 3 campuses responsible for placing 2,700+ students and graduates in externship and entry level positions throughout the international hospitality industry
- Implemented new reporting and caseload management systems for tracking and placing students and graduates in externships and permanent positions
- Consistently increased the number of new employers for 5 record breaking recruiting events, while developing new employer relations, and programs for employers to recruit students and graduates.
Executive/Personal Assistant, Office Manager, Project Manager
Tony May – Distinguished Restaurateur
New York, NY
02.2008 - 05.2014
- Provided full administrative support, handled all confidential communications and correspondence, managed professional and personal calendars, multiple contact lists, meeting minutes, and completed travel arrangements both domestic and international
- Executed multiple projects and events for Mr
- May including; the building and opening of his last restaurant, SD26, events and over 15 educational trips to Italy for his non-profit organizations, the Italian Culinary Foundation and Gruppo Ristoratori Italiani
- Represented Mr
- May and the organizations with industry leaders, vendors and the media both in the U.S
- And Italy.
Director
Italian Culinary Foundation (ICF)
New York, NY
01.2008 - 01.2014
- Successfully managed the “Visiting Chef Program”, nationwide events bringing Chefs from Italy to over 30 U.S
- Culinary Schools for co-teaching programs featuring the highest quality products from Italy and the U.S
- Culinary school Faculty professional development trips to Italy
- Responsible for planning and execution of all Board meetings, meeting agendas and minutes.
Director
Gruppo Ristoratori Italiani, (GRI)
New York, NY
01.2008 - 01.2014
- Managed National Association membership, activities and trips to Italy annually:
- Planned and executed Five (5) GRI-Giacomo Bologna Scholarship programs in partnership with the NRAEF providing a trip to Italy for students selected from around the U.S
- Planned, executed and coordinated the groups in Italy for Six (6) GRI educational member trips to Italy – Including selling the trip itinerary to membership and facilitate all details for the groups ranging from 30 to 45 GRI members and U.S
- Journalists
- Planned and executed the GRI Speaker Series, “Genuinely Italian” hosted at NYU’s Casa Italiana Zerilli-Marimó and also the Vino e Cucina fundraising Gala – tasting event for 500+ guests.
Director of Culinary Relations
Le Cordon Bleu Schools North America
Hoffman Estates, IL
04.1996 - 01.2008
- Coordinated Employer Relations, recruiting events and Career Services activities, data and reporting for 12 LCB schools around the U.S
- Creating a uniform and consistent career fair program template for the schools
- Designed & facilitated national hospitality industry convention exhibit & event programs including sponsorships for division representing the schools at 6 major U.S
- Hospitality and restaurant conventions annually
- Note: I was based out of Pennsylvania Culinary in Pittsburgh
Assistant Director of Catering, Restaurant & Bar Manager
HOTEL BEL-AIR
Los Angeles, CA
03.1991 - 01.1996
Director of Room Service
THE WALDORF, ASTORIA
New York, NY
06.1988 - 02.1991
Education
Bachelor of Science - Restaurant & Institutional Management
Penn State University
Skills
Advanced MS Office Suite
Business writing
Office management
Scheduling
Business administration
Resourceful
Travel coordination
Staff Management
Project Management
Documentation expertise
Workflow planning
Clear oral/written communication
Travel accommodations
Mail handling
Office administration
Organizational skills
Administrative support
Schedule Management
Project planning
Schedule & calendar planning
Friendly nature
Report Development
Relationship building
Excellent multi-tasking ability
Timeline
Executive Assistant, Club Membership Coordinator; Asst. Secretary/Administrator
The Duquesne Club
05.2019 - Current
Executive Assistant/Membership
The Harmonie Club
03.2016 - 02.2019
Director
The Culinary Institute of America
06.2014 - 01.2016
Executive/Personal Assistant, Office Manager, Project Manager
Tony May – Distinguished Restaurateur
02.2008 - 05.2014
Director
Italian Culinary Foundation (ICF)
01.2008 - 01.2014
Director
Gruppo Ristoratori Italiani, (GRI)
01.2008 - 01.2014
Director of Culinary Relations
Le Cordon Bleu Schools North America
04.1996 - 01.2008
Assistant Director of Catering, Restaurant & Bar Manager
HOTEL BEL-AIR
03.1991 - 01.1996
Director of Room Service
THE WALDORF, ASTORIA
06.1988 - 02.1991
Bachelor of Science - Restaurant & Institutional Management
Penn State University