Jamie Cavallino
Freehold,NJ
Summary
Dedicated support professional with over 15 years of extensive experience addressing client needs and resolving inquiries promptly and effectively. Proven ability to build trust, handle sensitive inquiries, and keep accurate records. Most importantly able to handle high sensitive matters ninety percent of the time, without having to escalate to upper management.
Overview
25
25
years of professional experience
Work History
Paraprofessional
Howell Board of Education
Howell , NJ
2024.11 - Current
- Provided individual and small group instruction to students.
- Identified potential issues within the classroom setting based on observations.
- Encouraged collaboration among peers while promoting an inclusive atmosphere.
- Monitored student behavior in the classroom and hallways.
- Ensured a safe learning environment by adhering to school rules and regulations.
- Supported teachers in managing student behavior according to district policies.
- Provided guidance and support to students during instruction periods.
- Assisted teachers in preparing materials for classroom activities.
- Utilized appropriate technology tools when helping students complete assignments.
Teacher's Assistant
The Country Day School Of Colts Neck
Colts Neck, NJ
2023.09 - 2024.06
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Greeted parents at school events to provide information about curriculum and activities.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
Assistant to the President
Enviornmental Designer’s Irrigation
Wall , NJ
2023.03 - 2023.07
- Processing all orders into Service Fusion to assure customers are on schedule for service.
- Following up on estimates we provided to achieve company growth in sales.
- Research, and develop strategic solutions on helping VP to launch new products/ services.
- Maintaining accounts and making sure customers are completely satisfied with work that was completed.
- Attend trade shows to help launch new products.
- Led strategic planning for irrigation design and implementation projects.
- Reviewed proposals and contracts to ensure alignment with company standards.
Sales Support Specialist
Cryopak
Edison, NJ
2013.07 - 2018.04
- Processed customer orders, exchanges, and returns, and kept customers informed about progress.
- Resolved order issues by consulting with appropriate departments.
- Coordinated order processing between sales and warehouse teams.
- Assisted in preparing sales reports and tracking customer orders.
- Updated product information in the company database regularly.
- Collaborated with logistics to ensure timely product deliveries.
- Maintained accurate inventory records for product availability checks.
- Provided feedback on sales processes to improve efficiency and service quality.
- Answered customer inquiries regarding products, pricing, and availability.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Generated quotes for customers based on their individual needs.
- Supported training sessions for new hires on sales processes and tools.
Administrative Assistant
Costello Shea & Gaffney LLP
New York, NY
2007.12 - 2013.07
- Input all attorney’s time slips into the database for monthly billing purposes.
- Managed a range of confidential records, processes and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, and medical matters.
- Assisted office manager with accounting functions, processed all monthly billing.
- Edited and proofread correspondence, ensuring clarity and professionalism in communications.
- Worked with paralegals to organize all incoming cases, drafting letters and forwarding to appropriate party.
- Assisted attorneys in collecting information such as employment, medical and other records.
- Calendared meetings, court/trial dates, and other legal events for partner and associates.
Administrative Assistant
Premier USA
Edison, NJ
2005.11 - 2007.12
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Served as a direct assistant to Production Supervisor, supporting all aspects of production and office management.
- Compose all materials needed to be ready for trade shows.
- Supported an efficient production system in a fast paced environment by accurately processing all new orders, and delegating tasks as each order required.
- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies,placing and expediting orders for supplies.
Bank Teller
Santander Bank
Woodbridge, NJ
2004.01 - 2005.11
- Processed customer transactions accurately and efficiently at Santander Bank.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawer and balanced transactions daily to ensure accuracy.
- Educated customers on bank products and services to enhance their experience.
- Managed customer complaints by providing effective solutions and support.
- Implemented bank procedures to ensure compliance with regulations consistently.
- Trained new tellers on operational protocols and customer service standards.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Conducted regular audits to ensure compliance with bank policies.
Bakery Associate
ShopRite Supermarkets
Sayreville, NJ
2001.06 - 2005.09
- Provided excellent customer service by answering questions about products or taking orders from customers.
- Managed inventory of ingredients, supplies, and finished products.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Operated POS system to process bakery sales transactions.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Personalized cakes by writing desired words or adding other customizations.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Participated in staff meetings and training sessions to improve bakery operations and customer service skills.
Education
High School Diploma -
Sayreville War Memorial HS
Sayreville, NJ2003-06
Skills
- Patience and Empathy
- Conflict Resolution
- Interpersonal Skills
- Creativity
- Workflow Optimization
- Order and Payment Processing
- Multi Channel Support
- Point Of Sale Systems
- Negotiation strategies
Timeline
Paraprofessional
Howell Board of Education
2024.11 - Current
Teacher's Assistant
The Country Day School Of Colts Neck
2023.09 - 2024.06
Assistant to the President
Enviornmental Designer’s Irrigation
2023.03 - 2023.07
Sales Support Specialist
Cryopak
2013.07 - 2018.04
Administrative Assistant
Costello Shea & Gaffney LLP
2007.12 - 2013.07
Administrative Assistant
Premier USA
2005.11 - 2007.12
Bank Teller
Santander Bank
2004.01 - 2005.11
Bakery Associate
ShopRite Supermarkets
2001.06 - 2005.09
High School Diploma -
Sayreville War Memorial HS