Jamie Chen

• Provide primary customer support for printing and graphic design services.
• Utilize CRM system to track customer orders and history.
• Assist in training new employees.
• Chosen as a member of a special trade show committee.

Utilizing CRM software and customer service skills to achieve customer satisfaction to retain dissatisfied customer.

• Manage studio's CRM software.
• Designed and maintain studio's website and all marketing needs.
• Conduct sales meeting with clients.
• Photograph portraits, corporate events, weddings, and commercial shoots.
• Design photo albums.
• Train and manage new hires.

• Designed and maintain publication's website and social media content.
• Design all marketing material.
• Conceptualize and manage all creative content for the publication.
• Coordinate with advertisers for publication content needs.
• Assist annual bridal show production, including logistics and fashion show production.