Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Chynoweth

Spanish Fork,USA

Summary

Friendly and dedicated customer service professional with a strong background in tech, and a love for helping people. Known for staying calm under pressure, solving tough issues, and keeping things positive, even during escalations, management, technical support, and working with software teams. I’m a team player who brings energy, optimism, and a get-it-done attitude to fast-paced environments. Always learning, improving, and ready to pitch in to help the team succeed.

Overview

28
28
years of professional experience

Work History

Project Manager, Client Services

Fishbowl Inventory
Orem, USA
05.2017 - 04.2025
  • Partnered with over 100 clients to scope projects and translate goals into actionable strategies.
  • Supervised project managers and developers, ensuring high-quality delivery through guidance and mentorship.
  • Assisted customers with software inquiries and troubleshooting, fostering confidence in software use.
  • Developed pricing structures and monitored costs, generating over $2 million in revenue and 25% profitability increase.
  • Introduced process improvements to streamline workflows, reducing project turnaround times and boosting efficiency.
  • Successfully managed over 75 projects, achieving 95% client satisfaction and contributing to 20% increase in repeat business.
  • Collaborated with developers to customize software solutions, aligning features with client needs.
  • Recommended cost-effective reporting options, enabling clients to stay within budget while achieving objectives.

Software Trainer

Directory Resources
Provo, USA
08.1997 - 05.2017
  • Served as the main point of contact between customers and software engineers, ensuring smooth communication and issue resolution
  • Designed and managed a third-tier support process, reducing escalated customer issues and improving resolution time
  • Guided customers on current and future software options to meet their business needs
  • Delivered software demonstrations to potential clients, contributing to lead generation and sales growth
  • Assessed user needs to recommend hardware, software, and system specifications
  • Oversaw software conversions and implementations, ensuring seamless transitions for customers
  • Installed and configured hardware, software, and digital components for clients
  • Provided clear, user-friendly training by translating complex technical concepts into simple terms
  • Supervised daily operations of the technical support team, identifying areas for improvement and implementing efficiency strategies

Education

Associate of Science - Executive Assistant

Utah Valley State College
UT, USA

Associate of Science - Paralegal

Utah Valley State College
UT, USA

Skills

  • Customer service
  • Project management
  • Technical support
  • Team leadership
  • Time management and organization
  • Office administration
  • Computer proficiency
  • Microsoft Office Suite
  • Administrative support
  • 80 WMP

Timeline

Project Manager, Client Services

Fishbowl Inventory
05.2017 - 04.2025

Software Trainer

Directory Resources
08.1997 - 05.2017

Associate of Science - Executive Assistant

Utah Valley State College

Associate of Science - Paralegal

Utah Valley State College

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Jamie Chynoweth