Dedicated office manager with a strong focus on customer relationship management and team coordination. Successfully implemented systems to enhance operational flow and trained new employees to ensure consistency and quality in service.
Overview
22
22
years of professional experience
Work History
Office Manager
The Highline Car Connection
Waterbury, CT
03.2015 - Current
Streamlined daily office operations, enhancing workflow for busy automotive dealership.
Oversaw appointment scheduling for service and sales departments to maximize efficiency.
Coordinated communication between staff and clients to clarify services and improve customer satisfaction.
Maintained office supplies and inventory to support uninterrupted operational flow.
Implemented filing systems to organize client records efficiently.
Trained new employees on office procedures and software use.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Real Estate Agent
Showcase Realty
Watertown, Connecticut
01.2005 - 07.2008
Guided clients through buying and selling processes for residential properties.
Negotiated contracts between buyers and sellers to reach agreements.
Conducted market analysis to determine property values and trends.
Coordinated property showings and open houses for potential buyers.
Assisted in preparing necessary documentation for real estate transactions.
Collaborated with mortgage lenders, inspectors, and appraisers to facilitate closings.
Built relationships with clients to ensure ongoing communication and support.
Education
Some College (No Degree) - Business Administration
Central Connecticut State University
New Britain, CT
Skills
Office management
Appointment scheduling
Inventory management
File organization
Team coordination
Client relationship management
Customer service
Contract negotiation
Financial reporting
Problem solving
Effective communication
Attention to detail
Time management
Office event planning
Client relations
Timeline
Office Manager
The Highline Car Connection
03.2015 - Current
Real Estate Agent
Showcase Realty
01.2005 - 07.2008
Some College (No Degree) - Business Administration