Jamie Coe
Forest Lake,MN
Summary
Organized, results-driven, dedicated professional leader of over 20 years with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Extremely proficient in Mac and PC software using both Adobe Creative Suite & Microsoft Office suite, Cerner Healthcare applications.
Overview
23
23
years of professional experience
Work History
Rehab Business Supervisor II
Children's Minnesota Minneapolis Hospital
05.2022 - Current
- Implemented data-driven decision-making strategies for informed business planning and growth
- Monitored departmental performance metrics, using insights to drive continuous improvement efforts.
- Enhanced team productivity by streamlining processes and implementing effective workflow systems.
- Cultivated a positive work environment, fostering strong employee morale and high retention rates.
- Managed a diverse team of professionals, providing mentorship, guidance, and support in achieving their individual goals, recruiting new team members
- Supported workflow optimization within Ambulatory as well as process improvements with our IT department
- Developing project plans, coordinating / collaborating with departments in preparing proposals, ensuring timely completing of projects; following company policies and safety regulations.
- Introduced innovative solutions that streamlined workflows resulting in increased efficiency without compromising quality standards.
- Championed 18 process improvements through regular review meetings and internal audits, identifying areas for enhancement, reducing costs
- Implemented system process improvements within Cerner applications for Rehab and Ambulatory department
- Implemented AI efficiencies for communication improvements
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Facilitated smooth system transitions for employees moving between departments or roles requiring different levels of expertise in using Cerner applications.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Streamlined therapy scheduling processes to maximize patient access while minimizing wait times between sessions.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
Office Production Manager /Administrative Executive Assistant
Michelles Portrait Design
03.2005 - 05.2022
- Provide friendly superior customer service
- Calendar management for clients and department heads.
- HR management including payroll, employee information updates, hiring and relieving employees.
- Maintain & update private client records to promote accurate invoicing and client data
- Coordinate CEO meetings, schedule appointments and tasks
- Organize, delegate, prioritize, meet production deadlines and follow-up on all meetings, events and orders.
- Build lasting client relations, determine client needs to ensure customer is top priority
- Respond to emails and other correspondence to facilitate client communication and enhance business processes
- Attract new clients by creating and implementing innovative marketing strategies. Design all marketing pieces - print & digital, website updates/ management, social media and photo image editing .
- Help build successful sales campaigns to reach target audience with consistent branding
- Promote teamwork and culture of mutual accomplishment with new sales team members
- Set and surpassed company defined sales goals.
- Established strong vendor relationships to maintain and support business with desired products.
- Oversee quality and productivity rates to increase revenue and production times
- Revamped the company''s online presence through website redesigns and targeted digital marketing campaigns, boosting web traffic significantly.
- Enhanced user experience by implementing responsive web designs and optimizing website performance.
- Developed skills in active benefits marketing and web and print communications and design.
- Aligned designs with brand image while meeting usability and website standards.
- Designed custom tools and fixtures to streamline repair processes, increasing overall efficiency in maintenance operations.
- Oversaw creative direction for album artwork, website design, and promotional materials to maintain brand consistency.
Assistant Store Manager
David's Bridal
09.2001 - 03.2007
- Increased sales by establishing goals, overseeing performance of 20 + associates
- Promoted positive customer experience through day-to-day supervision
- Lead team members on best practices to optimize commissioned sales, productivity and continuously improve knowledge of products and customer satisfaction
- Scheduled employees taking into account customer traffic and employee strengths
- Attended all company-offered training sessions, improving skills and acquiring new knowledge of products
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Met or surpassed store goals/ target sales regularly through employee engagement and forward-thinking planning
- Verified inventory counts remained within monthly tolerance levels
- Held weekly meetings to identify techniques to overcome sales obstacles.
- Planned team-building exercises to increase employee performance and job satisfaction
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate of Science - Graphic Design/ Multimedia Web
Minnesota School of Business
Bloomington, MN 2003
Skills
- 60 WPM typing speed, 10-key
- Computer database management - Windows and MacOS
- Adobe CS - Photoshop, Bridge, Lightroom
- Microsoft Office - Excel, PowerPoint, Outlook
- Flexibility, Attention to detail
- Project management / organization
- Team Leadership / management
- Exceptional multi-tasking
- Technical Support
- Experience with Java, Powerpoint
- Analytical thinking
- Decision-making
- Interpersonal communication
- Operations management
- Quality assurance
- Staff training and development
- Professional demeanor
- Software implementation
- Time management abilities
- Verbal and written communication
- Task delegation
- Continuous improvement mindset
- Strong leadership
Timeline
Rehab Business Supervisor II
Children's Minnesota Minneapolis Hospital
05.2022 - Current
Office Production Manager /Administrative Executive Assistant
Michelles Portrait Design
03.2005 - 05.2022
Assistant Store Manager
David's Bridal
09.2001 - 03.2007
Associate of Science - Graphic Design/ Multimedia Web
Minnesota School of Business
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