Jamie Cross
York,USA
Summary
Dynamic, customer-focused professional with extensive experience in customer service roles, recognized for delivering exceptional client support that fosters high levels of satisfaction and loyalty. Expertise in effective communication and problem-solving, combined with the ability to manage multiple tasks efficiently. Demonstrated success in enhancing operational processes to elevate the overall customer experience, ensuring seamless interactions and lasting relationships. Committed to driving excellence in service delivery and contributing to organizational success through a customer-centric approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Bakery Manager
Weis Markets
03.2025 - Current
- Assisted bakery manager in scheduling production and inventory tasks to maintain daily output and reduce stock shortages.
- Maintained a clean, organized workspace and enforced health and safety procedures to ensure compliance and consistent product quality.
Assistant Deli Manager
Weis Markets
03.2020 - 03.2025
- Maintained deli department cleanliness daily, ensuring health-code compliance and improved customer satisfaction.
- Prepared deli foods to company standards, reducing preparation errors and preserving consistent product quality.
- Managed ordering and organized inventory to match department needs, minimizing waste and controlling stock levels.
- Served customers promptly with friendly service, resolving issues and improving repeat business.
Associate Trainer
Panera Bread
06.2019 - 02.2020
- Delivered consistent customer service at a high standard while supporting peak shift operations and guest satisfaction.
- Prepared menu items and performed food-handling tasks within a small-team environment, achieving reliable order accuracy.
- Trained co-workers on multiple stations with clear communication, improving team readiness and shift coverage.
Education
Bachelor of Arts - Art and Design
Millersville University of Pennsylvania
Lancaster, PA12-2020
Skills
- Self Disciplined
- Quick Learner
- Detail-Oriented
- Customer Service
- Microsoft Office
- Google Suite
- Canva
- Adobe Suite
- Time Management
- Problem Solving
- Team Collaboration
- Conflict Resolution
- Self Motivated
Accomplishments
Photography Published in Analog by Perfect Image, Cut + Paste Magazine, and Float
Magazine
Certification
- Food Safety Certification, Sep 2024 – Sep 2029
- National Registry of Food Safety Professionals
Timeline
Assistant Bakery Manager
Weis Markets
03.2025 - Current
Assistant Deli Manager
Weis Markets
03.2020 - 03.2025
Associate Trainer
Panera Bread
06.2019 - 02.2020
Bachelor of Arts - Art and Design
Millersville University of Pennsylvania
Additional information
- Publications
- Photography Published in Analog by Perfect Image, Cut + Paste Magazine, and Float Magazine