Jamie Dahl
Tacoma,WA
Summary
Dedicated customer service professional with over two decades of experience seeking to leverage my skills in a challenging role that values exceptional customer satisfaction and relationship building.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
14
14
years of professional experience
Work History
Retail Sales Assistant Manager
MyWireless (AT&T Authorized Retailer)
Puyallup, WA
06.2023 - 12.2023
- Company Overview: AT&T Authorized Dealer
- Exceeded performance goals and standards
- Assisted the Retail Store Manager in maintaining operations including staffing and inventory management
- Provided exceptional customer service leading to increased sales
- AT&T Authorized Dealer
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Maintained an organized and clean store environment.
- Stocked shelves with merchandise according to company guidelines.
- Assisted in setting up displays for promotional items.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Informed customers of current sales promotions and discounts.
- Provided assistance to other departments when needed.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Resolved customer complaints in a professional manner.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Maintained accurate records of all transactions on the computer system.
- Adhered to all safety policies and regulations at all times.
- Ensured compliance with company standards for quality customer service.
- Provided support to colleagues in order to ensure smooth running of operations.
- Helped maintain the security of the store by monitoring suspicious activities.
- Conducted regular price checks throughout the day to ensure accuracy.
- Organized backroom storage areas for efficient product retrieval.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Managed cash register operations using POS system and processed sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Used product knowledge to suggest items to match client needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Created price tags and merchandise signs for new items.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Addressed customer questions and concerns regarding products and services.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Assisted in the preparation and execution of physical inventory counts.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Cross-sold products and services to increase average transaction value.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
Retail Sales Store Manager
Cricket Wireless
Tacoma, USA
03.2010 - 05.2023
- Delivered outstanding service resulting in customer retention and acquisition
- Supervised all store operations ensuring safety and security alongside cash handling and inventory management
- Conducted employee training for meeting
Education
Associate's Degree - Human Services
Clover Park Technical College
Lakewood, WA12.2015
G.E.D -
Clover Park Technical College
Lakewood, WA01.2013
Certification - Chemical Dependency Specialist
Clover Park Technical College
Lakewood, WA05.2011
Skills
- Customer Relationship Management
- Time Management
- Conflict Management
- Account Management
- Microsoft Office
- POS Systems
- RQ
- Salesforce
- Sharepoint
- Opus X & Opus Software
- Inside Sales Techniques
- Cold Calling
- Product Knowledge
- Communication
- Problem Solving
- Active Listening
- Leadership
- Motivation
- Negotiation
- Presentation
- Adaptability
- Confidence
- Organization
- Decision making
- Relationship Building
- Point of sale system
- Processing payments
- Merchandising proficiency
- Visual Merchandising
- Production leadership
- Point of sale operation
- Point of sale systems
- Cash Handling
- Order Management
- POS Terminal Operation
- Drawer management
- Cash Register Operation
- Goal-Oriented
- Product cross-selling
- Merchandise Display
- Opening and closing procedures
- Store maintenance
- Punctuality
- Order tracking
- Brand Awareness
- Building rapport
- Sales expertise
- Stock management
- Styling advice
- Returns processing
- Attendance oversight
- Stock control
Timeline
Retail Sales Assistant Manager
MyWireless (AT&T Authorized Retailer)
06.2023 - 12.2023
Retail Sales Store Manager
Cricket Wireless
03.2010 - 05.2023
Associate's Degree - Human Services
Clover Park Technical College
G.E.D -
Clover Park Technical College
Certification - Chemical Dependency Specialist
Clover Park Technical College