Joanna Ingrao
Joppa,MD
Summary
Customer service and guest experience expert with a focus on team collaboration. Adept at multitasking, sales, and leading a team. Known for adaptability and reliability in fast-paced environments. Strong interpersonal skills, with knack for building rapport and fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant Manager
Bonobos
09.2023 - Current
- Delivered excellent customer experience and maximized personal sales results
- Achieved 25% of store targeted sales goals
- Coaches Guides to provide the best customer experience possible
- Acts as leader and takes on management responsibilities in the absence of store manager
Personal Assistant/Sales
Nordstrom
05.2022 - 09.2023
- Support Stylist (Platinum Pacesetter) to perform all aspects of the selling process
- Contributed in achieving $2.1 million in sales for Men’s Department
- Build strong relationships with customers
- Proactively handles customer concerns and prioritizes multiple tasks in a fast paced environment
- Manage customer orders, appointments, and follow ups
- Works closely with store and department management and developed relationships within and outside of department
- Led efforts in merchandising sales floor
Customer Service Representative
Spartan Surfaces
08.2018 - 02.2022
- Reviewed customer purchase orders and ensured accuracy in order data entry systems
- Executed orders from start to finish
- Facilitated 30-50 emails a day from customers while managing inbound calls
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts -
Harford Community College
Bel Air, MDSkills
- Order management
- Customer service
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Salesforce, Microsoft Office, Google Suite
- Team Management
Timeline
Retail Sales Assistant Manager
Bonobos
09.2023 - Current
Personal Assistant/Sales
Nordstrom
05.2022 - 09.2023
Customer Service Representative
Spartan Surfaces
08.2018 - 02.2022
Associate of Arts -
Harford Community College
Similar Profiles
Eric GonzalezEric Gonzalez
Sales Associate at BonobosSales Associate at Bonobos
Caden TapiaCaden Tapia
Sales Associate at BonobosSales Associate at Bonobos
ASHLEY REICHASHLEY REICH
Account Executive at BonobosAccount Executive at Bonobos