Jamie Davidson
Holmen,WI
Summary
Certified Pharmacy Technician with extensive experience at Hy-Vee Pharmacy, excelling in inventory management and customer service. Proven track record of enhancing patient satisfaction through effective problem-solving and efficient prescription processing. Skilled in insurance billing and training new hires, fostering a collaborative and high-quality service environment.
Overview
14
14
years of professional experience
Work History
Certified Pharmacy Technician
Hy-Vee Pharmacy
La Crosse, WI
08.2025 - Current
- Processed prescription orders accurately and efficiently, ensuring timely patient access to medications.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
Gundersen Health System
Holmen, WI
01.2019 - 08.2025
- Educated patients on proper medication usage and potential side effects, enhancing patient understanding and compliance.
- Trained new pharmacy technicians on operational procedures, fostering a collaborative work environment.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Degen Berglund Pharmacy
Holmen, WI
10.2012 - 01.2019
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in managing inventory levels, optimizing stock management procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new pharmacy technicians on standard operating procedures and best practices.
Education
High School Diploma -
Melrose-Mindoro High
Melrose, WI05-1994
Skills
- Data entry
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Filling prescriptions
- Inventory management
- New hire onboarding
- Multitasking and organization
- Verbal and written communication
Licenses
Licensed in both Wisconsin and Minnesota
Timeline
Certified Pharmacy Technician
Hy-Vee Pharmacy
08.2025 - Current
Certified Pharmacy Technician
Gundersen Health System
01.2019 - 08.2025
Pharmacy Technician
Degen Berglund Pharmacy
10.2012 - 01.2019
High School Diploma -
Melrose-Mindoro High