Jamie Davis
Chicago,IL
Summary
Skilled Pharmacy Operations Manager with extensive experience overseeing daily pharmacy functions, optimizing workflow efficiency, and ensuring strict regulatory compliance. Strong emphasis on patient services and team leadership consistently drives high standards for quality care. Proven ability to implement process improvements that enhance productivity and reduce costs, significantly contributing to overall business growth and profitability. Committed to fostering a collaborative environment that prioritizes exceptional patient outcomes while maintaining operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Chicago
05.2021 - Current
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.
- Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.
- Accountable for technician hiring, onboarding, training, and scheduling.
- Monitors and holds pharmacy technicians accountable for timely training completion.
- Follows established policies and procedures set by the company for scheduling and training.
- Oversaw the implementation of new technologies such as electronic prescribing systems.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Collaborated with pharmacy staff to ensure smooth daily operations.
- Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations.
- Developed strategies to optimize workflow, reducing medication errors and improving patient safety.
- Oversaw daily pharmacy operations, ensuring compliance with regulations and standards.
- Trained and mentored pharmacy staff to enhance service quality and operational efficiency.
Certified Senior Pharmacy Technician
Walgreens
Chicago
05.2012 - 05.2021
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Entered new patient profiles and prescriptions into the medication input software system.
- Conducted daily inventory of pharmaceuticals and medical supplies.
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
- Verified patient data and billing information.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Processed third-party insurance claims for reimbursement of medications.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Coordinated verification and filling of more than 500 daily prescriptions in a high-volume retail pharmacy environment.
Pharmacy Technician
University of Chicago Medical Center
Chicago
10.2020 - 02.2021
- Answered telephones to respond to questions or requests.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Coordinated verification and filling of more than 500 daily prescriptions in a high-volume retail pharmacy environment.
Health Guide
Walgreens
Chicago
05.2011 - 05.2012
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Communicated with all customers and staff in a pleasant and professional manner.
- Cross-trained and provided backup for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance, and cleaning.
- Developed customer engagement strategies, increasing satisfaction and loyalty through personalized service.
- Coordinated cross-departmental initiatives to enhance workflow integration and improve overall store performance.
- Assisted in training new team members on operational procedures and customer service standards.
Education
Bachelors - Technical Management
DeVry University
Chicago12.2024
Associate of Science - Biology
City Colleges of Chicago-Richard Daley
Chicago05.2023
Skills
- Problem Solving Expert
- Ability to Multitask Expert
- Fast Learner Expert
- Communication Expert
- Direct patient care
- Patient safety
- Insurance billing
- Inventory control
- Quality assurance
- Medicare and medicaid process
- Performance metrics
- Pharmacy operations
Certification
- Jul 2002 — Oct 2026 Certified Pharmacy Technician, PTCB
- Feb 2021 — Apr 2027 Immunization Training, APhA
LINKS
LinkedIn
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Pharmacy Technician
University of Chicago Medical Center
10.2020 - 02.2021
Certified Senior Pharmacy Technician
Walgreens
05.2012 - 05.2021
Health Guide
Walgreens
05.2011 - 05.2012
Bachelors - Technical Management
DeVry University
Associate of Science - Biology
City Colleges of Chicago-Richard Daley