Jamie Deascentis
Eagle Point,OR
Summary
Compassionate Support Professional with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing dissatisfaction through acknowledgment, decisive communication and focused solutions. Highly organized, proactive and punctual with team oriented mentality. Expert at finding win-win solutions.
Overview
26
26
years of professional experience
Work History
Dispatcher
Freight Logistics
Medford, OR
02.2023 - 02.2024
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Utilized various software systems to facilitate movement, planning and scheduling.
Retail Wireless Consultant
Uscellular
Medford, OR
04.1999 - 06.2022
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Researched and analyzed monetary figures.
- Assisted customers both in person and by phone, answering questions about different products.
- Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
Caregiver
Farmington Square
Medford, OR
09.1997 - 04.1999
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
Crossroads Charter Highschool
Medford, OR06.1996
Skills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Client Follow-ups
- Email Correspondence
- Appointment Scheduling
- Problem Resolution
- Team Building
- Policies and Procedures Adherence
Timeline
Dispatcher
Freight Logistics
02.2023 - 02.2024
Retail Wireless Consultant
Uscellular
04.1999 - 06.2022
Caregiver
Farmington Square
09.1997 - 04.1999
High School Diploma -
Crossroads Charter Highschool