Jamie Dennis

Director of Retail Operations

• Enhance Operational Efficiency. Leading a high-performing retail operations team, driving substantial improvements in customer satisfaction and profitability through strategic optimization.
• Optimized Inventory Management: Led the execution of inventory management strategies, reducing overstock and ensuring consistent alignment with customer demand through efficiency gains
• Clinical / Pharmacist Oversight: Provided leadership and oversight for Pharmacist in charge, ensuring exceptional service delivery and adherence to industry standards by leveraging data to improve patient standards of care
• Budgeting and P&L Management: Held ownership of P&L responsibilities, working closely with finance and the COO on budgeting to align financial goals with operational strategies to maximize profitability.
• Strategic planning, contributing to long-term vision and growth initiatives that support business objectives.
• Strengthened Compliance: Integration to ensure full regulatory adherence, conducting regular audits and implementing continuous improvements for optimal operational integrity.

• Developed, analyzed, and executed market and region business strategies to drive sales, profitability, and customer satisfaction.
• Led and mentored Store and Market Team Managers, fostering effective leadership and talent growth.
• Assessed market dynamics including sales trends, customer engagement, and competition, leveraging data-driven insights for improved outcomes.
• Collaborated with cross-functional teams to tailor marketing, merchandising, and operations strategies to specific market needs.
• Optimized resource allocation to maximize ROI and manage capital budgets effectively.
• Monitored and improved performance using business metrics and analyses.

• Led change management efforts to successfully implement new technologies and systems across the organization.
• Revamped reporting structures to provide more accurate insight into departmental performance metrics.
• Accelerated financial growth by implementing innovative business initiatives.
• Managed cross-functional teams for maximum efficiency and collaboration.
• Improved overall productivity by identifying areas for improvement and implementing necessary changes.

• Led multi-unit retail operations across a large Houston market, overseeing store performance, operational execution, labor planning, and profitability across multiple locations.
• Selected as an early market leader to pilot and scale Walmart’s Pickup Today program, helping establish the foundation for what is now the nationwide Grocery Pickup and Home Shopping platform.
• Executed first-to-market rollout of omnichannel fulfillment initiatives, positioning Walmart to compete directly with emerging e-commerce delivery models as Amazon expanded regional delivery hubs.
• Trained Texas cross-market leadership teams, in Phoenix, AZ, on new omnichannel fulfillment processes and operational playbooks prior to broader Texas market deployment.
• Piloted “Store of the Future” technology platforms, introducing new tools designed to modernize in-store operations, pricing intelligence, and digital order fulfillment capabilities.
• Implemented advanced grocery inventory and picking processes to support early curbside grocery fulfillment models, improving order accuracy, speed, and customer experience.
• Led early testing and market deployment of Spoke-and-Hub delivery logistics, supporting last-mile grocery and general merchandise delivery capabilities.
• Played a key role in the rollout of Ship From Store fulfillment, enabling stores to act as distribution nodes for e-commerce orders and supporting expansion to more than 1,000+ Walmart locations nationwide.
• Collaborated with corporate executives, operations and technology teams to pilot emerging retail technology platforms, helping refine operational models before national rollout.
• Built and coached high-performing leadership teams while driving improvements in customer experience, operational compliance, and financial performance across the market.