Jamie A. Dillon
Kentwood/Grand Rapids,MI
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Condado Tacos
02.2023 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server/Bartender
Mitchell’s Fish Market
08.2020 - 12.2022
- Created close interactions with regular customers to establish repeat service and firm connections
- Upsold and encouraged new food and beverages throughout seasonal menu changes
Student Supervisor
The State Room
04.2019 - 03.2020
- Maintained a level of professionalism and authority with staff of multiple ages and backgrounds
- Obtained information of hotel events to better help restaurant service preparations
Server
Sushiya
01.2019 - 04.2019
- Compiled customer orders and payment information in an efficient and organized manner to carry out daily transactions
- Communicated with a variety of students and faculty across cultural differences to ensure prompt and accurate service
Education
Bachelor's Degree - The School of Hospitality Business
Michigan State University
05.2020
Skills
- Proficient in Microsoft and basic software
- Customer service
- Money handling
- Problem-solving
- Team motivation
- Staff training and development
- Staff management
- Conflict resolution
- Employee scheduling
- Operations management
- Sales growth
- Hiring and training
Timeline
Assistant Manager
Condado Tacos
02.2023 - 12.2024
Server/Bartender
Mitchell’s Fish Market
08.2020 - 12.2022
Student Supervisor
The State Room
04.2019 - 03.2020
Server
Sushiya
01.2019 - 04.2019
Bachelor's Degree - The School of Hospitality Business
Michigan State University
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