Jamie Dillow
Bumpass,VA
Summary
Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead, Patient Access
Sentara Martha Jefferson Hospital
Charlottesville , VA
02.2023 - Current
- Trained new staff in relevant processes and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Monitored team progress and enforced deadlines.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Patient Financial Counselor
Virginia Cancer Institute
Richmond, VA
11.2022 - 01.2023
- Counseled patients on financial obligations associated with their medical care.
- Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
- Advocated for patient rights when dealing with third-party payers.
- Reviewed accounts receivable reports to identify delinquent payments from insurance companies or patients.
- Provided clear explanations of billing policies and procedures to both internal and external customers.
- Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
- Provided assistance in resolving coding errors that resulted in inaccurate billings.
Job Title Referral Authorization Specialist
University Of Virginia, School Of Medicine
Charlottesville , VA
10.2021 - 09.2022
- Reviewed authorization requests for accuracy and completeness.
- Researched patient eligibility, coverage information, and benefit levels.
- Maintained current knowledge of applicable regulations, laws, and standards.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Assisted in the development of new processes and protocols to improve operational efficiency.
- Processed prior authorization requests in accordance with departmental guidelines.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
- Analyzed denials received from third party payers to identify trends in denials and develop proactive measures for resolution.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
Access Associate Senior
University Of Virginia
Charlottesville , Va
04.2018 - 10.2021
- Schedule clinic appointments, check in/out patients, insurance referral coordination and incoming/outgoing mail and faxes for an Outpatient Clinic with 8 Attendings and 20 Residents, that serve over 30,000 patients a year.
• Coordinate the staff schedule taking into consideration, varying shifts, PTO requests, extended leaves of absence, FMLA and/or other extenuating circumstances
• Monitor staff work time, attendance and appearance so that staff adhere to the Medical Center policies
• Recognize and praise staff on jobs well done and provide feedback in a timely and effective manner
• Assist team members with daily duties such as greeting patients, checking in/out patients, and scheduling of appointments
• Make edits to the Attending and Resident's schedules when requested
• Handle, investigate and follow through, in a timely manner, with patient, guest and staffing problems and complaints
• Interview, assist with hiring and coordinate staff orientation, training and competencies, ensuring all is well organized, scheduled and documented and so staff are following standards of work and have required certifications (TB Testing, Flu Shot, and Annual Competencies)
• Collaborate with clinical staff, other outpatient clinic supervisors with Primary Care, Internal Medicine, and General Medicine. Primary Care POD Manager, Care Connection and Contact Center
• Actively involved in Patient Friendly Access Standardization
• Collaborate with Be Safe Coaches and Performance Improvement team on the Ambulatory Optimization Initiative for effective and efficient workflow and process improvement
• Ensure the clinic is always Joint Commission ready
• Provide timely information to direct Manager
Education
Associate of Applied Science - Business Administration And Management
Piedmont Virginia Community College
Charlottesville, Va 06-2010
Skills
- Work assignment delegation
- Performance monitoring
- Trend tracking
- Employee engagement
- Complaint resolution
- Mentoring
Certification
- Sentara Revenue Cycle Education's Road to Leadership
- Sentara Revenue Cycle Education's Preceptor Training
- Naham- Certified Health Care Access Associate
References
References available upon request.
Timeline
Team Lead, Patient Access
Sentara Martha Jefferson Hospital
02.2023 - Current
Patient Financial Counselor
Virginia Cancer Institute
11.2022 - 01.2023
Job Title Referral Authorization Specialist
University Of Virginia, School Of Medicine
10.2021 - 09.2022
Access Associate Senior
University Of Virginia
04.2018 - 10.2021
- Sentara Revenue Cycle Education's Road to Leadership
- Sentara Revenue Cycle Education's Preceptor Training
- Naham- Certified Health Care Access Associate
Associate of Applied Science - Business Administration And Management
Piedmont Virginia Community College
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