Deshaun Stephens
Cincinnati ,KY
Summary
Dynamic leader with a proven track record that excels in customer focus and analytical thinking. Spearheaded team performance improvements and enhanced customer satisfaction through effective coaching and problem-solving. Skilled in conflict resolution and performance monitoring consistently fostering teamwork and collaboration. Achieved notable success in fast-paced environments demonstrating a strong commitment to continual learning and excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead - Patient Support
Knipper Pharmaceutical
06.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
Patient Registration Representative
Kettering Health Network - Sycamore Hospital
04.2022 - 06.2022
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
- Scheduled daily appointments using computerized calendars.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Registered and verified patient records before triage with most up-to-date information.
Billing Specialist
Ensemble Health Partners
04.2021 - 11.2021
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Account Specialist
US Bank Service Center
10.2019 - 04.2021
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Recorded accurate and efficient records in customer database.
Education
No Degree - Criminal Justice
Cincinnati State Technical And Community College
Cincinnati, OH04-2013
Skills
- Performance monitoring
- Work assignment delegation
- Complaint resolution
- Attention to detail
- Employee training
- Performance improvement
- Conflict resolution
- Relationship building
- Coaching and mentoring
- Task delegation
- Workflow management
Certification
- Certified Pharmacy Technician Registration, Kentucky Board of Pharmacy - 07/07/2022- 03/31/2025
Timeline
Team Lead - Patient Support
Knipper Pharmaceutical
06.2022 - Current
Patient Registration Representative
Kettering Health Network - Sycamore Hospital
04.2022 - 06.2022
Billing Specialist
Ensemble Health Partners
04.2021 - 11.2021
Account Specialist
US Bank Service Center
10.2019 - 04.2021
- Certified Pharmacy Technician Registration, Kentucky Board of Pharmacy - 07/07/2022- 03/31/2025
No Degree - Criminal Justice
Cincinnati State Technical And Community College
Similar Profiles
Judith BertramJudith Bertram
Pharmaceutical Packaging Technician at Knipper PharmaceuticalPharmaceutical Packaging Technician at Knipper Pharmaceutical
Nellie BrownNellie Brown
Order Fulfillment Associate at Knipper PharmaceuticalOrder Fulfillment Associate at Knipper Pharmaceutical
Kellie WaltersKellie Walters
Benefit Verification Coordinator at Knipper PharmaceuticalBenefit Verification Coordinator at Knipper Pharmaceutical